Developments in Practice XXVII: Delivery IT Functions: A Decision Framework

Heather A. Smith; James D. McKeen

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Developments in Practice XXVII: Delivery IT Functions: A Decision Framework

机译：实践二十七的发展：交付IT功能：决策框架

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Despite a steadily growing industry of third party providers, IT organizations to date have ventured rather cautiously into this new area of IT function delivery. This paper attempts to explain why this is so by examining the decision behavior and practices of a number of leading edge organizations. From this analysis, four key decision criteria were identified: flexibility, control, knowledge enhancement and business exigency. Based on the insights of the focus group, the concept of a maturity model for IT functions is introduced as well as a function delivery profile to map delivery options onto core and non-core IT functions. We argue that these elements should form the basis of a decision framework to guide the selection of delivery options. Following this framework, organizations should now begin to move beyond the exploration stage to develop more strategic, nuanced and methodological approaches to IT function delivery.

机译：尽管第三方提供商的行业稳定增长，但迄今为止，IT组织已经相当谨慎地冒险进入了IT功能交付的这一新领域。本文试图通过检查许多领先组织的决策行为和实践来解释为什么会这样。通过该分析，确定了四个关键决策标准：灵活性，控制力，知识增强和业务紧急性。基于焦点小组的见解，引入了IT功能成熟度模型的概念以及功能交付配置文件，以将交付选项映射到核心和非核心IT功能上。我们认为，这些要素应构成指导选择交付方案的决策框架的基础。按照此框架，组织现在应该开始超越探索阶段，以开发更具战略性，细微差别和方法论性的IT功能交付方法。

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《Communications of the Association for Information Systems》 |2007年第1期|共17页
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Heather A. Smith; James D. McKeen;
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Developments in Practice XXVII: Delivery IT Functions: A Decision Framework

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