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Exploring the Vendor’s Process Model in Information Technology Outsourcing

机译：探索供应商在信息技术外包中的流程模型

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摘要

Recently, the role of outsourcing vendors in outsourcing projects has been attracting increasing attention. This would imply that the studies on outsourcing truly require an understanding of both parties, i.e., the vendor and the customer, to realize the expected benefits. Although such benefits are mainly determined by how the outsourcing process is defined and managed, limited research has been done on the outsourcing process from the vendor’s perspective. The objective of this study is to provide guidance to organizations that plan to outsource or have already outsourced their IT functions in order for them to reap greater outsourcing benefits by understanding the vendor’s outsourcing process model. It also aims to assist vendors by exploring what key steps and concerns throughout the outsourcing process exist. To do so, this study develops a vendor’s outsourcing process model containing the type of vendor and structure of the vendor organization which comes strictly from the viewpoint of vendors. This is based on the author’s working experience and in-depth interviews with outsourcing practitioners in 15 IT companies. Such a model can provide valuable insights into the interconnection of vendor’s and customer’s outsourcing processes. Moreover, it can help customers and vendors expand their understanding of the outsourcing process from beginning to end.
机译：最近，外包供应商在外包项目中的作用已引起越来越多的关注。这意味着对外包的研究确实需要双方（即卖方和客户）的理解才能实现预期的收益。尽管这些收益主要取决于外包流程的定义和管理方式，但从供应商的角度对外包流程进行的研究有限。这项研究的目的是为计划外包或已经外包其IT功能的组织提供指导，以便他们通过了解供应商的外包流程模型来获得更大的外包收益。它还旨在通过探索整个外包过程中存在哪些关键步骤和关注点来帮助供应商。为此，本研究建立了一个卖方的外包过程模型，其中包含卖方的类型和卖方组织的结构，这些模型严格地从卖方的角度出发。这是基于作者的工作经验以及对15家IT公司的外包从业人员的深入采访而得出的。这样的模型可以为卖方和客户外包流程之间的互连提供有价值的见解。此外，它可以帮助客户和供应商从头到尾加深对外包过程的了解。

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