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首页> 外文期刊>AIS Transactions on Human-Computer Interaction >The Buck Stops There: The Impact of Perceived Accountability and Control on the Intention to Delegate to Software Agents
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The Buck Stops There: The Impact of Perceived Accountability and Control on the Intention to Delegate to Software Agents

机译:责任制止于此:问责制和控制意识对委派给软件代理的意图的影响

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Software agents with the ability to recommend actions, aid decision-making, and actually make decisions are becoming increasingly common. In many situations, users now choose whether or not to delegate tasks to these agents. While some research has examined software agents, relatively little is known about the factors that influence the intention to delegate decisions to them. An experiment was used to examine the influence of perceived accountability, extent of control, and trust in the agent on the intention to delegate a travel arrangement decision. Users were more likely to delegate to agents that gave them greater control by requiring them to approve the agent’s recommendation before the decision was completed than to agents that performed the task autonomously without intervention after it was delegated. Contrary to expectations, intention to delegate increased as perceived accountability increased. Participants may perceive delegation as a means to shift blame from themselves to the agent and thus mitigate risk resulting from potential negative decision outcomes.
机译:具有推荐操作,辅助决策和实际决策能力的软件代理正变得越来越普遍。现在,在许多情况下,用户可以选择是否将任务委派给这些代理。尽管一些研究已经检查了软件代理,但对于影响将决策委托给他们的意图的因素知之甚少。使用一个实验来检查感知到的责任感,控制程度以及对代理人的信任对委托旅行安排决策的意图的影响。用户更有可能委派给要求他们在决定完成之前批准他们的建议的代理商,从而赋予他们更大的控制权,而不是委派给在委托后无需干预的情况下自动执行任务的代理商。与期望相反,随着人们对责任感的增强,委派的意愿也增加了。参与者可能会将委派视为将责备从自己转移到代理人的一种方法,从而减轻潜在的负面决策结果所带来的风险。

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