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Proposta de um modelo de maturidade para sítios de governo eletr?nico

机译：关于电子政务网站成熟度模型的提案

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Introduction: Given the increasing use of information technology, especially the Internet, by the government - as a means of interaction with citizens - the research presents a bibliographical study about maturity models for electronic government,?approaching the issues of Public Services to conceptualize Electronic Government and Maturity in order to propose a maturity model for eletronic government websites. Method: An intentional collection of 24 models of maturity for electronic government was used and a comparative analysis was performed to seek for limitations in relation to the services, accessibility, usability and integration with social networks regarding a Brazilian reality and the e-MAG model. Results: It proposes a maturity model for electronic government sites, based on the convergence of the selected models, which consists of four stages focused on evaluating service requirements, accessibility, usability and social networking. Unlike the others, the proposed model takes into account both the accessibility guidelines for Internet World Wide Web Consortium (W3C), as well as those of accessibility and usability of the Brazilian government (e-MAG).?Each stage of this model includes some examples of requirements that can be evaluated and, potentially, converted into indicators Conclusions: The use of a model to assess the maturity of electronic government sites could demonstrate the current situation of the e-gov site in relation to what is expected at each stage, and what is the conceptual line of evolution in the maturity model, bringing improvements for its users or the general public.
机译：简介：鉴于政府越来越多地使用信息技术，尤其是互联网，作为与公民互动的一种手段，该研究提出了有关电子政府成熟度模型的书目研究，即解决公共服务问题以将电子政府概念化和成熟度，以便为电子政府网站提出成熟度模型。方法：有意收集了24种电子政务成熟度模型，并进行了比较分析，以寻求有关巴西现实和e-MAG模型的服务，可访问性，可用性以及与社交网络的集成方面的限制。结果：基于所选模型的融合，它提出了一个电子政务站点成熟度模型，该模型包括四个阶段，重点是评估服务需求，可访问性，可用性和社交网络。与其他模型不同，该模型考虑了Internet万维网联盟（W3C）的可访问性指南以及巴西政府（e-MAG）的可访问性和可用性指南。该模型的每个阶段都包含一些内容。可以评估并可能转换为指标的需求示例结论：使用模型来评估电子政务站点的成熟度可以证明电子政务站点的当前状况与每个阶段的预期相关，成熟度模型的概念演变路线是什么，为用户或普通大众带来改进。

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