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首页> 外文期刊>Information Technology Journal >Research on the Correlation between Implementation Strategies of TQM, Organizational Culture, TQM Activities and Operational Performance in High-Tech Firms
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Research on the Correlation between Implementation Strategies of TQM, Organizational Culture, TQM Activities and Operational Performance in High-Tech Firms

机译：高科技企业全面质量管理实施策略，组织文化，全面质量管理活动与经营绩效的相关性研究

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摘要

This study probes into the influences of implementation strategies of Total Quality Management (TQM) and organizational culture on execution degree of TQM activities and the effect of execution degree of TQM activities on operational performance. The subjects of this research were Taiwan?s high-tech firms in the Hsinchu Science-Based Industrial Park and Southern Taiwan Science-Based Industrial Park. Quality management supervisors in the companies were the target respondents. The design of the questionnaire items was based on literature review. The research findings reveal that implementation strategies of TQM (cost leadership strategy and differentiation strategy) have significant influence on the execution degree of TQM activities; Organizational culture significantly influences execution degree of TQM activities; TQM activities execution degree significantly influences operational performance (quality performance, financial performance and inventory management performance). When reinforcing the operational performance, the firms should first enhance the execution of TQM activities. In order to significantly enhance execution degree of TQM activities, the firms can improve the implementation of cost leadership and differentiation strategy and combine the characteristics of four cultures (group culture, developmental culture, hierarchical culture and rational culture).
机译：本研究探讨了全面质量管理（TQM）的实施策略和组织文化对TQM活动的执行程度的影响以及TQM活动的执行程度对运营绩效的影响。这项研究的对象是位于新竹科学园区和台湾南部科学园区的台湾高科技公司。公司的质量管理主管是目标受访者。问卷项目的设计基于文献综述。研究发现，全面质量管理的实施策略（成本领导战略和差异化战略）对全面质量管理活动的执行程度有重大影响。组织文化极大地影响着全面质量管理活动的执行程度。 TQM活动的执行程度会显着影响运营绩效（质量绩效，财务绩效和库存管理绩效）。在加强运营绩效时，企业应首先加强TQM活动的执行。为了显着提高全面质量管理活动的执行程度，企业可以改进成本领导和差异化战略的实施，并结合四种文化（群体文化，发展文化，等级文化和理性文化）的特征。

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