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Post Implementation Performance Evaluation of Enterprise Resource Planning in Saudi Arabian Public University

机译：沙特阿拉伯公立大学企业资源规划实施后绩效评估

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摘要

In the past 5-10 years many organizations have attempted more from stand alone business information systems to integrated systems referred as Enterprise Resource Planning (ERP). ERP systems are used to integrate high levels of business process integration for improving internal/external communication at different levels. Many organizations have experienced difficulties in realizing their advantage and a number of ERP projects have been considered unsuccessful. So in this study post-implementation of ERP will be viewed and undertaken from the prospective of performance evaluation. Most of the research focuses on single implementation in one country as implementation of ERP varies according to requirements and cultures. Until now, no attention has been given on post-implementation performance evaluation of ERP and its customer value in academic institutions in Saudi Arabia. The goal of this paper is to discover the post-implementation performance evaluation factors of ERP in a public university of Saudi Arabia and its customer value. The paper will start by general introduction with an overview about enterprise resource planning (ERP). Then, it will summarize the literature work with possible managerial techniques. In next section, implementation issue of ERP and critical success factors will be discussed. Finally, the paper will close with a conclusion.
机译：在过去的5-10年中，许多组织已经尝试了更多的工作，从独立的业务信息系统到称为企业资源计划（ERP）的集成系统。 ERP系统用于集成高级别的业务流程集成，以改善不同级别的内部/外部通信。许多组织在实现其优势方面遇到了困难，许多ERP项目被认为没有成功。因此，在本研究中，将从绩效评估的角度来审视和实施ERP的后期实施。由于ERP的实施会根据要求和文化而有所不同，因此大多数研究都集中在一个国家的单一实施上。到目前为止，在沙特阿拉伯的学术机构中，ERP的实施后绩效评估及其客户价值尚未引起关注。本文的目的是发现沙特阿拉伯一所公立大学的ERP实施后绩效评估因素及其客户价值。本文将从总体介绍开始，并概述企业资源计划（ERP）。然后，它将总结可能的管理技术的文献工作。在下一部分中，将讨论ERP的实施问题和关键的成功因素。最后，本文将得出结论。

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