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Simplifying the search experience – resisting the lure of shiny new technology

机译：简化搜索体验–抵制闪亮的新技术的诱惑

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After two years of implementing a resource discovery system at the National University of Ireland, Galway (NUI Galway), and a new website to complement it, imagine our horror when in the first user survey postlaunch, our users told us that we were not meeting even their minimum expectations of a library website that allowed them to find information on their own. Comment analysis, focus groups and a user observation study revealed that our technology-driven and information literacy-led implementation of our discovery system had resulted in user confusion. We had not delivered the simplicity and Google-type experience that this system had promised. In this article, we will share what we learnt from our users and discuss our new user-driven implementation of our latest discovery system and the user and library staff response to it.
机译：在爱尔兰国立大学戈尔韦分校（NUI戈尔韦）实施了一个资源发现系统并建立了一个新网站以对其进行补充之后，想象一下我们在第一次用户调查发布后的恐惧，我们的用户告诉我们我们没有开会甚至他们对图书馆网站的最低期望也使他们能够自行查找信息。评论分析，焦点小组和用户观察研究表明，我们的发现系统由技术驱动和信息素养主导的实施导致用户困惑。我们没有提供该系统所承诺的简单性和Google类体验。在本文中，我们将分享从用户那里学到的东西，并讨论我们对最新发现系统的新用户驱动实施以及用户和图书馆工作人员对此的响应。

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