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首页> 外文期刊>International Journal of Environmental Research and Public Health >Assessing Program Efficiency: A Time and Motion Study of the Mental Health Emergency Care — Rural Access Program in NSW Australia
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Assessing Program Efficiency: A Time and Motion Study of the Mental Health Emergency Care — Rural Access Program in NSW Australia

机译：评估计划效率：精神卫生急诊的时间和动向研究—澳大利亚新南威尔士州的农村准入计划

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The Mental Health Emergency Care-Rural Access Program (MHEC-RAP) is a telehealth solution providing specialist emergency mental health care to rural and remote communities across western NSW, Australia. This is the first time and motion (T&M) study to examine program efficiency and capacity for a telepsychiatry program. Clinical services are an integral aspect of the program accounting for 6% of all activities and 50% of the time spent conducting program activities, but half of this time is spent completing clinical paperwork. This finding emphasizes the importance of these services to program efficiency and the need to address variability of service provision to impact capacity. Currently, there is no efficiency benchmark for emergency telepsychiatry programs. Findings suggest that MHEC-RAP could increase its activity without affecting program responsiveness. T&M studies not only determine activity and time expenditure, but have a wider application assessing program efficiency by understanding, defining, and calculating capacity. T&M studies can inform future program development of MHEC-RAP and similar telehealth programs, both in Australia and overseas.
机译：精神卫生紧急护理-农村访问计划（MHEC-RAP）是一种远程医疗解决方案，为澳大利亚新南威尔士州西部的农村和偏远社区提供专业的紧急精神卫生护理。这是首次研究运动精神病学程序的程序效率和能力的运动研究（T＆M）。临床服务是该计划不可或缺的一部分，占所有活动的6％，占进行计划活动的时间的50％，但其中一半时间用于完成临床文书工作。这一发现强调了这些服务对计划效率的重要性，以及解决服务提供的可变性以影响能力的需求。当前，紧急远程精神病学计划没有效率基准。研究结果表明，MHEC-RAP可以增加其活性，而不会影响程序的响应速度。 T＆M研究不仅可以确定活动和时间花费，而且可以通过理解，定义和计算能力来评估程序效率，从而具有更广泛的应用。 T＆M研究可以为MHEC-RAP的未来计划开发以及澳大利亚和海外的类似远程医疗计划提供信息。

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