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Can Online Decision Aids Support Non-Cognitive Web Shopping Approaches?

机译:在线决策辅助工具可以支持非认知网络购物方法吗?

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This article investigates two research questions concerning web shopping tools. The first asks how online decision aids can support a consumer’s non-cognitive decision processes. The second asks how these tools support non-cognitive online shopping for products of different categories. To answer these questions, the author conducted a thorough literature review in the fields of management information systems, e-commerce and consumer behaviour. The results show that e-shoppers may adopt several non-cognitive decision-making approaches. Not one tool is sufficient to support all of these, but web stores should offer a selection of decision aids to satisfy their customers’ needs. These tools need to be adapted as well to the categories of products offered in each web store.
机译:本文研究了有关网络购物工具的两个研究问题。第一个问题询问在线决策辅助工具如何支持消费者的非认知决策过程。第二个问题询问这些工具如何支持不同类别产品的非认知在线购物。为了回答这些问题,作者在管理信息系统,电子商务和消费者行为等领域进行了详尽的文献综述。结果表明,电子购物者可能会采用几种非认知决策方法。没有一种工具足以支持所有这些工具,但是网络商店应该提供一系列决策辅助工具来满足其客户的需求。这些工具也需要根据每个网上商店提供的产品类别进行调整。

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