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首页> 外文期刊>International Journal of Business and Management >Big Challenges by a Small Microfinance Institution- A Case Study of SafeSave Bangladesh from the Customer Satisfaction and ICT Introduction Perspective
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Big Challenges by a Small Microfinance Institution- A Case Study of SafeSave Bangladesh from the Customer Satisfaction and ICT Introduction Perspective

机译：小型小额信贷机构面临的巨大挑战-从客户满意度和ICT引入角度看SafeSave Bangladesh的案例

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摘要

Bangladesh is considered as a birthplace of modern microfinance movement. This movement has mainly been instigated by the various microfinance institutions irrespective of their size. This paper focuses on such an innovative microfinance institution namely SafeSave (SS). SS is definitely unique in that they have adopted information and communication technologies (ICT) and built competence in dealing with vulnerable slum dwellers as a client even though they are a small firm in the market. This study compared the operational uniqueness and performance of SS among large MFIs equipped with ICT and small MFIs without ICT experience. In this context statistical analysis such as unpaired t-test and regression analysis were conducted. Customer satisfaction of SS was higher than other types of MFIs which showed the important lesson for small MFIs without ICT experience. Even though SS is innovative, there are scope to improve the operational mechanism by better management and more efficient information and communication technologies.
机译：孟加拉国被认为是现代小额信贷运动的发源地。不论规模大小，各种小额信贷机构都主要是在推动这一运动。本文关注于这样一个创新的小额信贷机构，即SafeSave（SS）。 SS绝对是独一无二的，因为他们采用了信息和通信技术（ICT），并在与弱势贫民窟居民作为客户打交道方面建立了能力，即使他们是市场上的小公司。这项研究比较了配备ICT的大型MFI和没有ICT经验的小型MFI之间SS的操作独特性和性能。在这种情况下，进行了统计分析，例如不成对的t检验和回归分析。 SS的客户满意度高于其他类型的小额信贷机构，这对没有ICT经验的小型小额信贷机构来说是一个重要的教训。尽管SS是创新的，但仍有通过更好的管理和更有效的信息和通信技术来改进操作机制的空间。

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