Applying Kano Theory on Career Service in Library & Learning Resources of University of Bor?s

Mingzi Li; Yan Jiang; Shijie Hao

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Applying Kano Theory on Career Service in Library & Learning Resources of University of Bor?s

机译：卡诺理论在职业服务中的应用在波尔大学的图书馆和学习资源中

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The purpose of this research is to evaluate the career service in Library& Learning Resources of University of Bor?s (HB) and its communication channels with students based on the Kano theory in order to find which current services are basic needs, expected needs and attractive needs of students. Especially seeking potential attractive quality can make students know and experience the career service on their own initiative. From the analysis of Kano questionnaire, we could not only know students’ different needs clearly but also find suggestions and recommendations of improvement for the future.

机译：这项研究的目的是根据卡诺理论评估博尔大学（HB）图书馆和学习资源中的职业服务及其与学生的沟通渠道，以找出当前的哪些服务是基本需求，预期需求和吸引力。学生的需求。特别是寻求潜在的吸引人的素质可以使学生主动了解并体验职业服务。通过对Kano问卷的分析，我们不仅可以清楚地了解学生的不同需求，还可以找到未来改进的建议。

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《International Journal of Business and Management》 |2010年第1期|共页
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Mingzi Li; Yan Jiang; Shijie Hao;
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中图分类经济计划与管理;
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Applying Kano Theory on Career Service in Library & Learning Resources of University of Bor?s

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