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首页> 外文期刊>International Journal of Business and Management >The Impact of the Healthy Services Quality on the Level of the Service Offered by the Jordanian Health Sector from the Perspective of the Patients: An Applied Study
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The Impact of the Healthy Services Quality on the Level of the Service Offered by the Jordanian Health Sector from the Perspective of the Patients: An Applied Study

机译：从患者角度看健康服务质量对约旦卫生部门所提供服务水平的影响：一项应用研究

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摘要

In this paper we identify the impact of the dimensions of health services quality on the level of service offered in the Jordanian health sector from the patients’ perspective through a case study undertaken at King Abdullah University Hospital, Jordan. Also to determine the relative importance of the elements and the dimensions of health services quality including: “tangibility, reliability, responsiveness, trust, and empathy”. The study has dealt with the problem through the main following hypothesis: there is no statistical significant at (α=0.05) between the main dimension of the service quality (tangibility, reliability, responsiveness, trust, and empathy) and the level of health service offered at the hospital from the patients’ perspectives. To achieve the objectives of the study, the descriptive analytical approach has been applied. The study has proven that there is a stastical significant between the variables of the study (dimensions) and the level of health services.
机译：在本文中，我们通过在约旦阿卜杜拉国王大学医院进行的案例研究，从患者的角度确定了卫生服务质量维度对约旦卫生部门所提供服务水平的影响。还要确定卫生服务质量要素和维度的相对重要性，包括：“切实性，可靠性，响应性，信任和同情心”。该研究通过以下主要假设解决了该问题：服务质量的主要维度（切实性，可靠性，响应性，信任和同情心）与卫生服务水平之间没有统计学意义（α= 0.05）。从患者的角度在医院提供。为了实现研究的目的，已应用了描述性分析方法。研究证明，在研究变量（维度）与卫生服务水平之间存在显着的统计学意义。

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