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首页> 外文期刊>International Journal of Integrated Care >Living the values - respect, integrity, care and imagination: Investing in co-design to pave the way for consumers to be project partners in paediatric health service innovation
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Living the values - respect, integrity, care and imagination: Investing in co-design to pave the way for consumers to be project partners in paediatric health service innovation

机译：践行价值观-尊重，诚信，关心和想象力：投资于共同设计，为消费者成为儿科医疗服务创新的项目合作伙伴铺平道路

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Introduction : In 2016, Children’s Health Queensland (CHQ) launched its new organisational values; respect, integrity, care and imagination, as well as pursuing a more integrated approach to service delivery. Delivering paediatric healthcare across the continuum in a state as diverse as Queensland presents many inherent challenges. Through a successful Integrated Care Innovation Fund grant for CHQ to deliver telementoring to general practitioners in Attention Deficit Hyperactivity Disorder, the first paediatric hub in Australasia for Project ECHO? launched in May 2017. This was a successful example of fostering a strategic, sustainable, and mutually-beneficial relationship with a dynamic and dedicated consumer. Change implemented : By living the organisation’s commitment to its new values and integrated care agenda, the medical lead and project manager engaged a consumer who identified as a mother of four children with behavioural health needs. Consultation occurred with the consumer to identify how the project could acknowledge the value-add that consumers bring to implementation science, and how CHQ could benefit to consumers outside of enhanced clinical service delivery resulting from the project implementation. While caring for four children, participating on a project steering committee, weekly teleECHO clinics and completing undergraduate human services studies, the consumer was supported by the project team to design a student placement plan that would expose the consumer to frontline project management in a large-scale, multi-site health service, while maintaining objectivity as an advocate for families, and maintaining compliance to objectives of the undergraduate course. The project manager coordinated a comprehensive onboarding and networking agenda, including weekly full-day project management supervision for the duration of the semester placement. This included providing coaching and debriefing for the consumer to maintain the ‘real life’ experience and reflective element of how CHQ engages with consumers to enhance the implementation of the Project ECHO? hub. With this support infrastructure in place, the medical lead could test the efficacy of the project’s implementation, with consistent focus on effects impacting the families. Target population and stakeholders : Consumers, advocates, patients, families, clinicians, hospital executives and GPs. Timeline : Two years, with an evaluation to be completed in June 2018. Highlights : Consumer co-design at all stages of the project lifecycle to implement the ECHO? hub. Consumer achieved a High Distinction for her placement. Consumer empowerment to apply university study with real-life experience and co-designing innovative new models of service. Mutual benefit, recognition and trust built between stakeholders. Enhanced value in new service models by GP audiences. Pairing traditional project management methodology with organisational values to empower consumers to be key partners of co-designing innovation. Sustainability and transferability : This consumer engagement approach, and value-add of co-design is directly sustainable and transferable to other project contexts. Through delivering innovative new models of service, health services can empower and inspire consumer representatives to become professionals, formally acknowledged and accepted for their lived experience and academic pursuits. Conclusions : CHQ has successfully launched the ECHO? hub, and continues to foster a positive and mutually-beneficial consumer developmental relationship. Participating clinicians and management have unanimously accepted the ongoing consumer participation to continue innovating.
机译：简介：2016年，昆士兰儿童保健（CHQ）推出了新的组织价值观;尊重，正直，关怀和想象力，以及追求更综合的方法来提供服务。在像昆士兰州这样的州中，在整个连续过程中提供儿科医疗保健存在许多固有的挑战。通过成功的CHQ综合护理创新基金赠款，为全民注意力缺陷多动障碍的全科医生提供远程指导，这是ECHO项目在澳大利亚的首个儿科中心。于2017年5月推出。这是与充满活力和忠诚的消费者建立战略，可持续和互利关系的成功典范。实施变革：通过履行组织对新价值观和综合护理议程的承诺，医疗主管和项目经理聘用了一位消费者，该消费者被确定为四个有行为健康需要的孩子的母亲。与消费者进行了协商，以确定项目如何认可消费者为实施科学带来的增值，以及CHQ如何在项目实施带来的临床服务交付增强之外使消费者受益。在照顾四个孩子，参加项目指导委员会，每周在teleECHO诊所并完成本科生人类服务研究的过程中，消费者得到了项目团队的支持，以设计学生安置计划，该计划将使消费者在大型的，规模，多站点的卫生服务，同时保持家庭拥护者的客观性，并保持对本科课程目标的遵守。项目经理协调了全面的入职和社交议程，包括在学期安排期间每周进行的全日制项目管理监督。这包括为消费者提供指导和汇报，以保持“现实生活”的体验，并反映出CHQ如何与消费者互动以增强Project ECHO的实施？枢纽。有了这样的支持基础架构，医疗主管可以测试项目实施的有效性，并始终关注影响家庭的影响。目标人群和利益相关者：消费者，拥护者，患者，家庭，临床医生，医院主管和全科医生。时间轴：两年，评估将于2018年6月完成。要点：消费者在项目生命周期的各个阶段共同设计以实施ECHO？枢纽。消费者的展示位置获得了很高的评价。增强消费者的能力，将大学学习与现实生活中的经验相结合，并共同设计创新的新型服务模式。利益相关者之间建立了互利，认可和信任。 GP受众增强了新服务模式的价值。将传统的项目管理方法论与组织价值相结合，使消费者能够成为共同设计创新的关键合作伙伴。可持续性和可转移性：这种与消费者互动的方法以及协同设计的增值作用是直接可持续的，并且可以转移到其他项目环境中。通过提供创新的新型服务模式，医疗服务可以增强和激励消费者代表成为专业人士，他们的生活经验和学术追求得到正式认可和接受。结论：CHQ已成功启动ECHO？中心，并继续建立积极和互利的消费者发展关系。参与的临床医生和管理层已一致接受正在进行的消费者参与以继续创新。

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