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首页> 外文期刊>International Journal of Scientific & Technology Research >Repositioning The Role Of Human Resources Management On The Improvement Of Electricity Services In State Electricity Company (Pln) Of South Sumatera
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Repositioning The Role Of Human Resources Management On The Improvement Of Electricity Services In State Electricity Company (Pln) Of South Sumatera

机译：重新定位南苏门答腊国家电力公司（Pln）中人力资源管理在改善电力服务中的作用

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摘要

The objective of this study was to examine and influence among the strategic partners, administrative experts, employee experts and agents of change on service performance (Study at the State Electricity Company of South Sumatra). The sample used in this study consisted of 360 population, with 150 sample respondents representing the region, Palembang, Jambi, Lahat, Bengkulu and South Sumatra Regional Office. The sampling method used was purposive sampling, the analysis used is multiple linear regression analysis. Based on the data analysis, the regression equation obtained is Y = 7,206 + 0,514 X1 + 0,215 X2 + 0,884 X3 + 0,109 X4 + e. The result of study by using t test partially had the most dominant influence on the service performance that is employee expert was 0,884. The result of study simultaneously used F-test count was 93,349 or P-value (Sig) 0.000 <α 0,5 meaning that it can be stated that there was a positive and significant influence between Strategic Partner variables, Administrative Experts, Employee Experts and Change agent simultaneously on Service Performance of State Electricity Company (PLN) South Sumatera. The value of coefficient of determination ( was 0.713 this is implied that there was an influence of strategic partners, administrative experts, employees experts and change agents simultaneously on Performance Service of Human resources of State Electricity Company (PLN) South Sumatera of 71.3%. It is suggested that to the state electricity company that partially the strategic partner role had the most dominant influence on electricity service in south Sumatra. This means that the company's strategy to overcome the global competition in the electricity sector, and simultaneously the role of human resources had the most dominant influence. It means that the Company's commitment in efforts to improve and develop human resources should become a special attention in order to improve the service to customers.
机译：这项研究的目的是研究战略合作伙伴，行政专家，员工专家和代理商对服务绩效的影响，并对其进行影响（南苏门答腊国家电力公司研究）。本研究使用的样本包括360个人口，其中150名样本受访者分别代表该地区，巨港，詹比，拉哈特，本古鲁和南苏门答腊地区办事处。使用的抽样方法是目的抽样，使用的分析是多元线性回归分析。根据数据分析，得出的回归方程为Y = 7,206 + 0,514 X1 + 0,215 X2 + 0,884 X3 + 0,109 X4 + e。部分使用t检验的研究结果对服务绩效的影响最大，其中雇员专家为0884。同时进行的F检验计数的研究结果为93,349或P值（Sig）0.000 <α0,5，这表明可以说战略合作伙伴变量，管理专家，员工专家和同时改变国家电力公司（PLN）南苏门答腊岛服务绩效的代理人。决定系数的值（是0.713，这意味着战略合作伙伴，行政专家，员工专家和变更代理同时对南电力公司的人力资源绩效服务有71.3％的影响。）向国有电力公司建议，战略合作伙伴角色在苏门答腊南部地区对电力服务的影响最大，这意味着该公司克服电力行业全球竞争的战略以及人力资源的作用最主要的影响力，这意味着公司在改善和开发人力资源方面的承诺应得到特别关注，以改善对客户的服务。

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