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首页> 外文期刊>European Journal of Business and Management >A Causal Study on the Antecedents of Retail Shoppers’ Repatronage Intention
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A Causal Study on the Antecedents of Retail Shoppers’ Repatronage Intention

机译:零售购物者回馈意愿的前因因果关系研究

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This study has investigated the impact of few important antecedents (such as perceived service quality, perceived product quality, store assortment, price perception, trust, and commitment) of shoppers’ satisfaction and how these antecedents as mediated through shoppers’ satisfaction affect shoppers’ repatronage intention. A multi-item structured questionnaire was used to collect data from 210 shoppers of a major retail chain operating in Dhaka, Bangladesh. Validity and reliability of each construct were assessed by employing Confirmatory Factor Analysis (CFA) using AMOS and the results were satisfactory. Structural Equation Modeling (SEM) was performed to assess the data-model fit and examine the causal paths to test the proposed hypotheses. Out of seven hypotheses, five hypotheses were supported empirically as per SEM results. Perceived product quality, price perception, perceived service quality, and product assortment came out to be the strong antecedents of shoppers’ satisfaction with high statistical significance. Furthermore, shoppers’ satisfaction demonstrated the most powerful impact on shoppers’ repatronage intention. Thus, the fifth hypothesis was supported. This study might encourage the retail operators to identify the needful to make the shoppers to become steady patrons of their stores. Key Words: Perceived Service Quality, Perceived Product Quality, Store Assortment, Price Perception, Trust, Commitment, Customer Satisfaction, and Repatronage Intention.
机译:这项研究调查了购物者满意度的一些重要先行因素(例如感知的服务质量,感知的产品质量,商店分类,价格感知,信任和承诺)的影响,以及通过购物者的满意度介导的这些先例如何影响购物者的赞助意向。一项多项目结构的问卷被用来收集孟加拉国达卡市一家主要零售连锁店的210名购物者的数据。通过使用AMOS的验证性因子分析(CFA)评估了每种构建体的有效性和可靠性,结果令人满意。执行结构方程模型(SEM)来评估数据模型拟合并检查因果路径以检验所提出的假设。根据SEM结果,在七个假设中有五个假设得到了经验支持。感知产品质量,价格感知,感知服务质量和产品分类是购物者对统计数据具有高度满意度的重要前提。此外,购物者的满意度对购物者的再造意向产生了最大的影响。因此,第五种假设得到了支持。这项研究可能会鼓励零售运营商确定使购物者成为其商店稳定顾客的必要条件。关键字:感知的服务质量,感知的产品质量,商店分类,价格感知,信任,承诺,客户满意度和回馈意图。

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