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首页> 外文期刊>European Journal of Business and Management >Business Relational Capital and Firm Performance in South Western Nigerian Small Scale Enterprise Clusters
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Business Relational Capital and Firm Performance in South Western Nigerian Small Scale Enterprise Clusters

机译：尼日利亚西南小型企业集群中的业务关系资本和企业绩效

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This paper examines the effect of relational capital components on firms’ performance of selected Small Scale Enterprises Clusters in Southwestern geo-political zone of Nigeria.Nigeria. It examines the business aspect of relational capital in Nigeria context. The units of study were the firms within the cluster, and two clusters, Abeokuta and Osogbo located in Ogun and Osun State respectively in South Western Nigeria. The data for the measures of the variables are collected through questionnaire adapted from Tumwine (2010) survey using five-point Likert’s scale. 94 survey instruments were distributed while 80 were returned and found useful for the analysis. A correlation matrix and multiple regression models were used to test the hypotheses advanced. The Relationship with suppliers, customers and internal networks among the employees were found to be positively and significantly related to and predictor of the clusters’ firm performance. Furthermore, relational capital as a whole accounts for 63% of the variation in performance of the firms’ in the clusters studied. In order to boost the clustered firms’ performance, managers within the clusters should employ viable relational capital strategies that include building strong business relational ties with their suppliers and customers in order to identify their needs and provide optimal value for them. The study, also, recommends that internal network among employees based on mutual trust and cooperation within the cluster should be encouraged. This can be achieved through employees share value and togetherness built on trust and open culture within the cluster. This will enhance provision of optimal value for customers and mutual trust and cooperation with suppliers. Lastly, cluster initiative can be boosted, if each firm within the cluster can exploit the benefit in relational capital mix through team building, sharing organizational mission and values, and trust with customers.
机译：本文研究了关系资本成分对尼日利亚西南部地缘政治区中选定的小型企业集群的企业绩效的影响。它研究了尼日利亚背景下关系资本的商业方面。研究单位是集群中的公司，两个集群Abeokuta和Osogbo分别位于尼日利亚西南部的Ogun和Osun State。通过使用Tumwine（2010）调查改编的问卷，使用利克特五点量表收集变量测量数据。分发了94项调查工具，同时归还了80项调查工具，发现对分析有用。相关矩阵和多元回归模型被用来检验假设。发现与员工之间的供应商，客户和内部网络之间的关系与集群的公司绩效成正相关，并与该集群的绩效有预测关系。此外，在研究的集群中，关系资本总体上占企业绩效差异的63％。为了提高集群公司的绩效，集群内的管理人员应采用可行的关系资本策略，包括与供应商和客户建立牢固的业务关系，以识别其需求并为其提供最佳价值。该研究还建议，应鼓励基于集群内部相互信任和合作的员工内部网络。这可以通过员工在集群内的信任和开放文化基础上的共享价值和团结来实现。这将增强为客户提供最佳价值以及与供应商的相互信任与合作的能力。最后，如果集群中的每个公司都可以通过团队建设，共享组织使命和价值观以及与客户之间的信任来利用关系资本组合中的收益，则可以增强集群的主动性。

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