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首页> 外文期刊>First Monday >Knowledge management and diplomacy: Reflections on the demise of the valedictory despatch in the context of an informational history of the British Diplomatic Service
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Knowledge management and diplomacy: Reflections on the demise of the valedictory despatch in the context of an informational history of the British Diplomatic Service

机译：知识管理和外交：在英国外交部门信息史的背景下，关于转让关税的消亡的思考

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In October 2009 the BBC aired a short series of radio programmes entitled Parting Shots . The programmes featured a series of final communications, called valedictory despatches, from British Ambassadors leaving their posts to take up duties elsewhere or retire from the Diplomatic Service. As opposed to being merely vehicles for conveying reflective and summary knowledge about countries for the benefit of successors as well as the Foreign Office in London, some despatches contained discourteous and injudicious comments about ambassadors’ host countries and their people. The sensitive nature of these types of despatches, combined with their ease of dissemination electronically, made inevitable the severe circulation restrictions that were placed on them in 2006, leading to their effective demise. Our new knowledge of the past existence of the valedictory despatch immediately raises the question of the history of diplomatic communication, including issues related to the mediation of diplomacy by technologies and techniques conducive to knowledge sharing. The article synthesises evidence from secondary sources on the history of British diplomacy that highlights its information and communication aspects. Primary sources are also exploited in the form of valedictory despatches from British ambassadors abroad and publications on diplomacy contemporaneous with the time being studied. The traditional, stereotypical image of the diplomat is that of gentlemanly intellectual, ‘bon viveur’ and adventurer, socially adept and thus skilled in the art of negotiation. However, an investigation of the history of diplomatic information and communication practices – from the era of manuscript and messenger through to the ages of the telegraph and telephone, and now that of the internet – reveals the diplomat less as gentlemanly negotiator than as knowledge manager, as a collector and conduit of information designed to enhance the knowledge of policy-makers. The historic knowledge-management role of the diplomat highlights the part technology has played in the world of diplomacy, including the relationship between the ambassador abroad and the political centre. It also offers a further perspective on the ways in which technologies open up new possibilities, intended and unintended, often fraught with ambiguity and potential for enhancement and disruption. In turn this offers lessons for further consideration of what can be termed the Dark Side of Knowledge Management, and for organizational communication in general.
机译：2009年10月，英国广播公司播出了一系列简短的广播节目，名为“离别镜头”。这些方案的特点是，英国驻英国大使离开职位去其他地方任职或从外交部退休后，进行了一系列最后通函，称为告辞派遣。与仅是为了使继任者和伦敦外交部的利益传达有关国家的反思性和简要知识的工具相反，一些派遣中包含对大使的接待国及其人民的不礼貌和有害的评论。这些类型的发货的敏感性质，加上易于电子传播，不可避免地在2006年对它们进行了严格的流通限制，从而导致其有效消亡。我们对过去的选票发送的新知识立即提出了外交交流的历史问题，包括与通过有助于知识共享的技术和手段调解外交有关的问题。本文综合了来自二级渠道的有关英国外交史的证据，重点介绍了其在信息和交流方面的知识。主要资源也以英国驻国外大使的驻军派遣方式以及与时俱进的有关外交的出版物的形式加以利用。这位外交官的传统刻板印象是绅士，知识分子，“善意者”和冒险家，他们善于社交，因此精通谈判技巧。但是，对外交信息和传播实践的历史进行调查-从手稿和信使时代到电报和电话时代，再到现在的互联网时代-都显示，外交官与其说是绅士谈判，不如说是知识管理者，作为信息的收集者和渠道，旨在增强决策者的知识。这位外交官具有历史性的知识管理作用，凸显了技术在外交领域所发挥的作用，包括国外大使与政治中心之间的关系。它还为技术开辟了新的可能性提供了进一步的见解，这些新的可能性是有意和无意的，常常充满不确定性以及增强和破坏的潜力。反过来，这也提供了一些课程，可用于进一步考虑所谓的知识管理的阴暗面，以及一般而言的组织沟通。

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