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A study on the relationship between emotional intelligence, organizational commitment and organizational citizenship behavior

机译：情绪智力，组织承诺与组织公民行为之间的关系研究

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摘要

This paper presents a casual structure model between emotional intelligence and organizational citizenship behavior by using organizational commitment as mediator variable. The study is accomplished among 324 employees of united bus company in city of Tehran, Iran. Using structural equation modeling, the study has confirmed that emotional intelligence influenced on organizational citizenship behavior and commitment. The study also confirms that organizational commitment influenced on organizational citizenship behavior. Finally, the study has confirmed that there were significant relationships between emotional intelligence and its dimensions with organizational citizenship behavior and organizational commitment of employees.
机译：本文以组织承诺为中介变量，提出了情绪智力与组织公民行为之间的随意结构模型。这项研究是在伊朗德黑兰市的联合巴士公司的324名员工中完成的。通过使用结构方程模型，该研究证实了情商对组织公民行为和承诺有影响。该研究还证实组织承诺会影响组织公民行为。最后，该研究证实，情绪智力及其维度与组织公民行为和员工的组织承诺之间存在显着关系。

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