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首页> 外文期刊>Neuropsychiatric Disease and Treatment >Understanding the link between leadership style, employee satisfaction, and absenteeism: a mixed methods design study in a mental health care institution
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Understanding the link between leadership style, employee satisfaction, and absenteeism: a mixed methods design study in a mental health care institution

机译：了解领导风格，员工满意度和旷工之间的联系：精神保健机构中的混合方法设计研究

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Background: In service oriented industries, such as the health care sector, leadership styles have been suggested to influence employee satisfaction as well as outcomes in terms of service delivery. However, how this influence comes into effect has not been widely explored. Absenteeism may be a factor in this association; however, no studies are available on this subject in the mental health care setting, although this setting has been under a lot of strain lately to provide their services at lower costs. This may have an impact on employers, employees, and the delivery of services, and absenteeism due to illness of employees tends to already be rather high in this particular industry. This study explores the association between leadership style, absenteeism, and employee satisfaction in a stressful work environment, namely a post-merger specialty mental health care institution (MHCI) in a country where MHCIs are under governmental pressure to lower their costs (The Netherlands).Methods: We used a mixed methods design with quantitative as well as qualitative research to explore the association between leadership style, sickness absence rates, and employee satisfaction levels in a specialty MHCI. In depth, semi-structured interviews were conducted with ten key informants and triangulated with documented research and a contrast between four departments provided by a factor analysis of the data from the employee satisfaction surveys and sickness rates. Data was analyzed thematically by means of coding and subsequent exploration of patterns. Data analysis was facilitated by qualitative analysis software.Results: Quantitative analysis revealed sickness rates of 5.7% in 2010, which is slightly higher than the 5.2% average national sickness rate in The Netherlands in 2010. A general pattern of association between low employee satisfaction, high sickness rates, and transactional leadership style in contrast to transformational leadership style was established. The association could be described best by: (1) communication between the manager and employees; (2) the application of sickness protocols by the managers; and (3) leadership style of the manager.Conclusion: We conclude that the transformational leadership style is best suited for attaining employee satisfaction, for adequate handling of sickness protocols, and for lower absenteeism, in a post-merger specialty mental health setting.
机译：背景：在诸如医疗保健等以服务为导向的行业中，建议采用领导风格来影响员工的满意度以及服务交付的结果。然而，尚未广泛探索这种影响如何生效。旷工可能是这种关联的一个因素;然而，尽管最近在精神卫生保健方面承受了很大的压力，以较低的成本提供服务，但尚无关于该主题的研究。这可能对雇主，雇员和服务的提供产生影响，并且由于雇员的疾病而导致的缺勤在该特定行业中已经很高。这项研究探讨了在压力大的工作环境中领导风格，旷工和员工满意度之间的关联，即在一个国家（政府）降低其成本的压力下，合并后的专科精神卫生保健机构（MHCI）（荷兰）方法：我们采用了混合方法设计，并进行了定量和定性研究，以探讨专业MHCI中领导风格，疾病缺勤率和员工满意度之间的关系。深入地，对十名主要信息提供者进行了半结构化访谈，并与文献研究进行了三角剖分，并通过对员工满意度调查和患病率数据的因子分析提供了四个部门之间的对比。通过编码和随后的模式探索对数据进行主题分析。定性分析软件促进了数据分析。结果：定量分析显示，2010年的疾病率为5.7％，略高于荷兰2010年的平均5.2％的全国平均疾病率。建立了高患病率，并且建立了与变革型领导风格相反的交易型领导风格。可以通过以下方式最好地描述这种关联：（1）经理与员工之间的沟通; （2）管理者对疾病方案的适用;结论：我们得出结论，在合并后的专业心理健康环境中，变革型领导风格最适合获得员工满意度，适当处理疾病规程和降低缺勤率。

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