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Perception and Adoption of Change Management in Information Institutions: A Study from Croatia

机译：信息机构对变更管理的认识和采用：克罗地亚的一项研究

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This paper explores the way in which professional staff employed in information institutions perceive changes and different aspects of change management. The research focuses on Croatian libraries, museums and archives, as public and non-profit organizations. The influence of five background variables (institution, gender, age, level of education, and position) was examined in the analysis. The results show that professionals are only partially satisfied with the changes in their institutions. The type of institution they work in, and the position in the management structure proved to be strong predictors of differences in satisfaction ratings. Factor analysis has revealed three factors: change management mechanisms, impact of change on users and local community, and importance and necessity of change. These factors represent the underlying constructs of the professional staffa€?s perceptions of change and change management. With respect to the background variables, employees generally have similar attitudes toward the latent factors. They are aware that change is important and that well managed changes improve effectiveness and efficiency. However, from their responses, it is clear that change management is not performed properly. Based on the extracted factors, the survey subjects are classified into four clusters. The study highlights some critical areas of change management in information institutions. Since theory and practice of change management in such organizations have been largely disregarded, the paper contributes to a better understanding of these issues.
机译：本文探讨了信息机构中雇用的专业员工如何感知变化以及变化管理的不同方面。该研究的重点是作为公共和非营利组织的克罗地亚图书馆，博物馆和档案馆。在分析中检查了五个背景变量（机构，性别，年龄，受教育程度和职位）的影响。结果表明，专业人员对他们机构的变化只感到部分满意。他们工作的机构类型以及管理结构中的职位被证明是满意度评估差异的有力预测指标。因素分析揭示了三个因素：变更管理机制，变更对用户和本地社区的影响以及变更的重要性和必要性。这些因素代表了专业员工对变革和变革管理的看法的基本构成。关于背景变量，员工通常对潜在因素有相似的态度。他们意识到变更很重要，管理得当的变更可以提高有效性和效率。但是，从他们的响应中可以明显看出，变更管理未正确执行。根据提取的因素，将调查对象分为四个类。该研究突出了信息机构中变更管理的一些关键领域。由于此类组织中变更管理的理论和实践已被大大忽略，因此本文有助于更好地理解这些问题。

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