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Information Seeking Patterns and Telecentre Operations: A Case of Selected Rural Communities in Tanzania

机译：信息寻求模式和电信中心运营：以坦桑尼亚某些农村社区为例

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摘要

Information needs assessment is critical in developing and running relevant information services. This article explores the information needs and information-seeking patterns of the people living in communities surrounding telecentres. The research was based in four rural districts in Tanzania which have telecentres. These were Sengerema, Magu, Karagwe and Ngara districts. The research was done utilising the Critical Incident Technique (CIT) to determine how people or communities seek information concerning problem-solving, decision-making or question-answering situations. CIT was also used to determine the extent to which ICTs were used in seeking information. It was found that business and agricultural related information were the main information needs of the people in the communities involved in this study, however this information was rarely provided by the telecentres. The study further found out that face-to-face communication and the radio were the major sources of information that the respondents used. This study recommends that management of the telecentres should regularly assess user information needs in order for telecentres to have an impact on rural communities.
机译：信息需求评估对于开发和运行相关的信息服务至关重要。本文探讨了居住在电信中心周围社区的人们的信息需求和信息寻求方式。该研究基于坦桑尼亚的四个有电信中心的农村地区。这些地区是Sengerema，Magu，Karagwe和Ngara地区。该研究是利用关键事件技术（CIT）进行的，旨在确定人们或社区如何寻求有关解决问题，决策或问题解答情况的信息。 CIT还用于确定使用ICT寻求信息的程度。发现与商业和农业有关的信息是参与本研究的社区中人们的主要信息需求，但是电信中心很少提供此信息。该研究进一步发现，面对面的交流和广播是受访者使用的主要信息来源。这项研究建议电信中心的管理人员应定期评估用户信息需求，以使电信中心对农村社区产生影响。

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