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THE MEASUREMENT OF EMPLOYEE ENGAGEMENT IN GOVERNMENT INSTITUTIONS

机译：政府机构员工敬业度的衡量

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Employee engagement has consistently been rated as one of the top issues on chief executive officers’ lists of priorities and is a main focus of attention of both academics and human resources practitioners. A number of studies focus on employee engagement in the private sector, however there are relatively fewer studies that focus on employee engagement in government institutions. The aim of this study was twofold: Firstly, the validity and reliability of the employee engagement instrument for government institutions were determined. Secondly, it was determined if any significant differences could be detected between the employee engagement levels of the various biographical groups that participated in the survey. A quantitative research study was conducted using a database of a research company. The database in question is made up of 285 000 business people from various industries and sizes of business and who occupy different roles, reflecting the profile of the South African working population. A total of 4 099 employees, of which 427 represented government institutions, completed the employee engagement questionnaire. The results confirmed the validity and reliability of the questionnaire for government institutions, but with a slightly different structure. Some biographical groupings indicated that they experience employee engagement in a significantly different way. The results indicate that the younger employees together with top and senior management experience the highest levels of engagement in government institutions. The significance of these results is that not all biographical groups’ engagement levels can be managed equally.
机译：员工敬业度一直被认为是首席执行官优先事项列表中的头号问题之一，也是学术界和人力资源从业者关注的主要焦点。许多研究着重于私营部门中的雇员敬业度，但是，针对着政府机构中的雇员敬业度的研究相对较少。这项研究的目的是双重的：首先，确定了政府机构员工敬业度工具的有效性和可靠性。其次，确定是否可以在参与调查的各个传记集团的员工敬业度之间发现任何显着差异。使用研究公司的数据库进行了定量研究。该数据库由来自各行各业的285,000名商人组成，他们扮演着不同的角色，反映了南非劳动人口的概况。共有4099名员工（其中427名代表政府机构）完成了员工敬业度调查表。结果证实了该问卷对政府机构的有效性和可靠性，但结构略有不同。一些传记分组表明，他们以截然不同的方式体验员工敬业度。结果表明，年轻员工以及高层和高级管理人员在政府机构中的参与程度最高。这些结果的意义在于，并非所有传记人物的参与程度都可以得到同等管理。

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