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首页> 外文期刊>Obstetrics and Gynecology International >Patient Satisfaction and Associated Factors among Clients Admitted to Obstetrics and Gynecology Wards of Public Hospitals in Mekelle Town, Ethiopia: An Institution-Based Cross-Sectional Study
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Patient Satisfaction and Associated Factors among Clients Admitted to Obstetrics and Gynecology Wards of Public Hospitals in Mekelle Town, Ethiopia: An Institution-Based Cross-Sectional Study

机译：埃塞俄比亚梅克尔镇公立医院妇产科病房的患者满意度和相关因素：基于机构的跨部门研究

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摘要

Background. To improve the quality of services, satisfying patients is the primary goal of the Ethiopian reform programme. Objectives. To assess patient satisfaction and associated factors among clients admitted to obstetrics and gynecology wards of public hospitals in Mekelle town. Method Institution-based cross-sectional study design was conducted on 413 participants using systematic sampling methods. Data were collected from March 9 to May 8, 2016, using structured questionnaires. Data were entered and cleaned in Epidata 3.1 and analysed using SPSS V20 with binary logistic regression model. Result. The observed satisfaction rate was 79.7% at 95% CI (75.8%, 83.6%). Clients were dissatisfied towards well-describing side effects of medication, informing what the medication is used for before prescribing and administering, cleanness of toilet and washroom, and access to drinking water, latrine, and hand-washing facility. Respondents live in rural area, stayed < 4 days, admitted for the first time, admitted in Mekelle General Hospital, and who reported their feeling on ways privacy was assured were more likely satisfied than their counterparts. Conclusions. The observed satisfaction rate is high. So, policymakers, Regional Health Bureau, hospital managers, caregivers, and researchers should plan and work together to keep track of patient satisfaction. Areas patients are dissatisfied should also improve.
机译：背景。为了提高服务质量，使患者满意是埃塞俄比亚改革计划的主要目标。目标。评估梅克尔镇公立医院妇产科病房患者的患者满意度和相关因素。方法采用系统抽样方法，对413名参与者进行了基于机构的横断面研究设计。使用结构化问卷从2016年3月9日至5月8日收集数据。将数据输入Epidata 3.1并进行清理，然后使用SPSS V20和二进制logistic回归模型进行分析。结果。在95％CI时观察到的满意率为79.7％（75.8％，83.6％）。客户对药物的副作用描述得不满意，他们在处方和给药之前告知药物的用途，厕所和洗手间的清洁情况以及使用饮用水，厕所和洗手设施的情况。受访者住在农村地区，住了4天，第一次入院，就诊于Mekelle总医院，并且报告说他们对确保隐私的方式的感受比对他们的满意度更高。结论。观察到的满意率很高。因此，决策者，区域卫生局，医院经理，护理人员和研究人员应计划并共同努力，以跟踪患者的满意度。患者不满意的地方也应改善。

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