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首页> 外文期刊>Open Journal of Urology >The Effect of a Single Passive Intervention to Improve Patient Satisfaction in an Orthopaedic Service
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The Effect of a Single Passive Intervention to Improve Patient Satisfaction in an Orthopaedic Service

机译：骨科服务中单次被动干预对提高患者满意度的影响

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摘要

Patient satisfaction is a goal of effective health care delivery and its assessment is important to the improvement of health care, especially in the context of a more consumerist culture. Patient education and information has been shown to improve patient satisfaction with care. Lack of sufficient patient information (specifically related to post-discharge care) was identified in our patient population by means of a broad ranging post-discharge satisfaction survey. Targeted intervention, in the form of a discharge information sheet for patients, was trialled with the aim of improving specific satisfaction parameters related to post-discharge care, and overall patient satisfaction. Patient satisfaction was measured for six months before and after the intervention, and data from both groups compared. There was no statistically significant difference in patient satisfaction directly related to the provision of the additional discharge information or overall patient satisfaction between the two groups. Providing patients with specific information alone at discharge is not sufficient to improve overall or discharge-specific patient satisfaction. More active interventions may be required.
机译：患者满意度是有效提供医疗保健的目标，其评估对改善医疗保健非常重要，尤其是在更具消费主义文化的背景下。已经显示了患者教育和信息可以提高患者的护理满意度。通过广泛的出院后满意度调查，我们的患者人群中缺乏足够的患者信息（特别是与出院后护理有关）。为了改善与出院后护理和总体患者满意度有关的特定满意度参数，尝试了以患者出院信息表的形式进行的针对性干预。在干预前后六个月测量患者满意度，并比较两组的数据。两组之间在提供额外出院信息或总体患者满意度方面，患者满意度没有统计学上的显着差异。仅在出院时仅向患者提供特定信息不足以提高整体或出院特定患者的满意度。可能需要更积极的干预。

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