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Citizen Assessment as Policy Tool of Urban Public Services: Empirical Evidence from Assessments of Urban Green Spaces in China

机译：公民评估作为城市公共服务的政策工具：来自中国城市绿地评估的经验证据

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Efficient delivery and precision provision of urban public services concern quality of urban life and urban sustainability. Amid much debate regarding citizen assessments as a policy tool of public services, this study examines the validity of citizen assessments through user assessments of urban green spaces (UGSs) in Guangzhou, China. Users can distinguish the qualities of UGS across the dimensions and types, the assessment of individual UGSs matches the overall assessment of all UGSs in the city as a whole, and the overall assessment is only slightly influenced by personal backgrounds. Findings consistently support user assessments as a policy tool of UGSs and offer empirical evidence on the validity of citizen assessments. This positive evidence will encourage city managers to seriously consider citizen assessments and even institutionalize them as a standard management practice of (specific) urban public services, including UGSs, in China and abroad.
机译：城市公共服务的有效交付和精确提供关系到城市生活质量和城市可持续性。在关于将公民评估作为公共服务的政策工具的众多争论中，本研究通过对中国广州的城市绿地（UGS）进行用户评估来检验公民评估的有效性。用户可以跨维度和类型区分UGS的质量，单个UGS的评估与整个城市中所有UGS的总体评估相匹配，并且总体评估仅受个人背景的轻微影响。调查结果始终支持将用户评估作为UGS的政策工具，并提供关于公民评估有效性的经验证据。这些积极的证据将鼓励城市管理者认真考虑公民评估，甚至将其制度化为（国内外）（特定）城市公共服务（包括UGS）的标准管理实践。

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