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首页> 外文期刊>Patient Preference and Adherence >Factors affecting patient satisfaction with ecdemic medical care: a cross-sectional study in Nanchang, China
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Factors affecting patient satisfaction with ecdemic medical care: a cross-sectional study in Nanchang, China

机译：影响患者对大剂量医疗保健满意度的因素：中国南昌市的横断面研究

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Purpose: This study aimed to determine the factors that influence patient satisfaction with ecdemic medical care. Materials and methods: Eight hundred and forty-four face-to-face interviews were conducted between October and November 2017 in two high-profile hospitals in Nanchang, China. Patient satisfaction was divided into lowest and highest satisfaction groups according the 80/20 rule. Demographic factors associated with patient satisfaction were identified by logistic regression models. Results: Respondents’ main reasons for choosing a non-local hospital were “high level of medical treatment” (581/844), “good reputation of the hospital” (533/844), and “advanced medical equipment” (417/844). The top three items that dissatisfied the ecdemic patients were “long time to wait for treatment” (553/844), “complicated formalities” (307/844), and “poor overall service attitude” (288/844). Fewer female patients (adjusted odds ratio [AOR] =1.47, 95% confidence interval [CI] =1.03–2.11), patients with a family per-capita monthly income (FPMI) between 3,001 and 5,000 CNY (AOR =1.40, 95% CI =1.01–2.17), inpatients (AOR =1.46, 95% CI =1.01–2.13), and more patients with an FPMI 7,000 CNY (AOR =0.43, 95% CI =0.20–0.92) were detected in the lowest satisfaction group. Fewer patients with an associate’s or bachelor’s degree (AOR =2.40, 95% CI =1.37–4.20) and patients with an FPMI 7,000 CNY (AOR =3.02, 95% CI =1.10–8.33) were detected in the highest satisfaction group. Moreover, more inpatients (AOR =0.70, 95% CI =0.54–0.97) and those aged 46–65 years (AOR =0.63, 95% CI =0.33–0.98) were detected in the highest satisfaction group. Conclusion: Findings suggested that managers of the medical facilities should note the importance of increasing their publicity through a rapidly developing media, as well as the necessity of creating a more patient-friendly medical care experience. Hospitals should also focus on the medical care experience of patients with relatively lower and higher income levels, male ecdemic patients, and ecdemic outpatients.
机译：目的：本研究旨在确定影响患者对集体医疗服务满意度的因素。资料和方法：2017年10月至2017年11月，在中国南昌市的两家知名医院进行了844次面对面访谈。根据80/20规则，将患者满意度分为最低和最高满意度组。通过逻辑回归模型确定了与患者满意度相关的人口统计学因素。结果：受访者选择非本地医院的主要原因是“高水平的治疗”（581/844），“医院的良好声誉”（533/844）和“先进的医疗设备”（417/844） ）。对该病患者不满意的前三项是“等待时间长”（553/844），“手续复杂”（307/844）和“服务态度差”（288/844）。女性患者较少（调整后的优势比[AOR] = 1.47，95％置信区间[CI] = 1.03-2.11），家庭人均月收入（FPMI）在3001到5,000元之间的患者（AOR = 1.40，95％ CI = 1.01–2.17），住院患者（AOR = 1.46，95％CI = 1.01–2.13）和更多FPMI> 7,000 CNY（AOR = 0.43，95％CI = 0.20–0.92）的患者满意度最低组。在满意度最高的人群中，具有副学士学位或学士学位（AOR = 2.40，95％CI = 1.37–4.20）和FPMI> 7,000 CNY（AOR = 3.02，95％CI = 1.10–8.33）的患者更少。此外，在最高满意度组中，发现了更多的住院患者（AOR = 0.70，95％CI = 0.54–0.97）和年龄在46–65岁的患者（AOR = 0.63，95％CI = 0.33-0.98）。结论：研究结果表明，医疗机构的管理者应注意通过迅速发展的媒体提高宣传的重要性，以及创造更加患者友好的医疗体验的必要性。医院还应关注收入水平相对较低和较高的患者，男性流行病患者和流行病学门诊患者的医疗护理经验。

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