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首页> 外文期刊>Patient Experience Journal >Hindsight is 20/20: Lessons learned after implementing experience based design
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Hindsight is 20/20: Lessons learned after implementing experience based design

机译：Hindsight是20/20：在实施基于经验的设计之后吸取的教训

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摘要

Experience Based Design (EBD) uses patient and staff experiences to identify quality improvement opportunities in healthcare settings. An EBD Collaborative was established to share successes and challenges related to the EBD projects. This paper summarizes the various lessons learned. A document analysis was conducted that examined meeting minutes and audio recordings, email communications, newsletters, project updates, project spotlights and evaluation surveys and interviews. A total of ten key themes were identified. While EBD teams encountered challenges, overall the experience led to successful quality improvement initiatives. In particular, staff gained new insights from the patients’ perspective, which enhanced their understanding of patient experience. Engaging patients in the work to co-design and improve the patient experience requires work, commitment, time and leadership. There are several strategies that the EBD teams found effective as outlined in this paper; however, the most important element of success is the ability to listen and act on what is heard.
机译：基于经验的设计（EBD）利用患者和员工的经验来确定医疗保健环境中的质量改进机会。建立了EBD合作组织，以分享与EBD项目相关的成功和挑战。本文总结了各种经验教训。进行了文件分析，检查了会议记录和录音，电子邮件通讯，新闻通讯，项目更新，项目聚光灯以及评估调查和访谈。总共确定了十个关键主题。尽管EBD团队遇到了挑战，但总体而言，经验促成了成功的质量改进计划。特别是，员工从患者的角度获得了新的见解，从而加深了他们对患者体验的理解。让患者参与工作以共同设计和改善患者体验需要工作，投入，时间和领导才能。如本文所述，EBD团队发现了几种有效的策略。但是，成功的最重要因素是能够聆听并根据听到的声音采取行动。

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