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首页> 外文期刊>Producao Online >Critérios e fatores críticos de sucesso para a implanta??o de sistemas de informa??o: um estudo de caso sob a perspectiva de uma empresa implantadora de sistemas
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Critérios e fatores críticos de sucesso para a implanta??o de sistemas de informa??o: um estudo de caso sob a perspectiva de uma empresa implantadora de sistemas

机译：信息系统实施的标准和成功的关键因素：从实施系统的公司的角度进行案例研究

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摘要

Implementation is one of the critical phases for information systems (IS) success. There are several criteria that define IS implementation success. There are also several critical success factors (CSF) that influence overall IS success. These criteria and success factors are usually studied in a dispersed way in academic literature. So, there is a need for a deeper understanding of success criteria and CSF, especially during the implementation phase. Therefore, this paper aims to define which are the main success criteria and the main CSF in IS implantation. To this aim, this paper presents a detailed case study from the perspective of IS integrator. To analyze the criteria and success factors involved in IS implementation, a classification framework based on the sociotechnical approach was used and relationship matrices were developed for the subsequent analysis. As result, this paper presents 14 main criteria to evaluate IS implementation success and 31 CSF that contribute to implementation success. Results also present a tentative prioritization of these factors and CSF, as well as an explanatory model that accounts for the relationships between success criteria and CSF.
机译：实施是信息系统（IS）成功的关键阶段之一。有几个标准定义了IS实施的成功。还有几个关键的成功因素（CSF）影响整体IS成功。这些标准和成功因素通常在学术文​​献中以分散的方式进行研究。因此，特别是在实施阶段，需要对成功标准和CSF有更深入的了解。因此，本文旨在确定哪些是成功的标准和IS植入的主要CSF。为此，本文从IS集成商的角度提出了详细的案例研究。为了分析信息系统实施中涉及的标准和成功因素，使用了基于社会技术方法的分类框架，并建立了关系矩阵以进行后续分析。结果，本文提出了评估IS实施成功的14个主要标准和31个有助于实施成功的CSF。结果还提出了这些因素和CSF的暂定优先顺序，以及解释了成功标准和CSF之间关系的解释模型。

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