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首页> 外文期刊>The British journal of psychiatry : >Development, internal consistency and reliability of the Verona Service Satisfaction Scale - European Version
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Development, internal consistency and reliability of the Verona Service Satisfaction Scale - European Version

机译：维罗纳服务满意度量表的开发，内部一致性和可靠性-欧洲版

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Background Satisfaction with mental health services is an importantquality and outcome variable. The Verona Service Satisfaction Scale (VSSS) is a well-established method for measuiring service satisfaction. Aim To report the development and reliability study of the European Version of the VSSS (VSSS-EU). Method A sample of people with schizophrenia on the case-load of local mental health services in the five European participating countries was assessed. The VSSS-EU was administered at one site in each country at two points in time. Internal consistency and test-retest reliability were assessed and compared between the five sites. Results The ?± coefficient for the VSSS-EU total score in the pooled sample was 0.96 (95% CI0.94-0.97) and ranged from 0.92 (95% CI0.60-1.00) to 0.96 (95% CI 0.93-0.98) across the sites. Test-retest reliability for VSSS-EU total score, pooled over sites, was 0.82 (95% CI0.78-0.85) and ranged from 0.73 (95% CI0.6-0.86) to 0.93 (95% CI0.89-0.97) across the sites. Conclusion VSSS-EU is a reliable instrument for measuring service satisfaction in people with schizophrenia, for usein comparative cross-national research projects and in routine clinical practice in mental health services across Europe.
机译：背景对心理健康服务的满意度是一个重要的素质和结果变量。维罗纳服务满意度量表（VSSS）是用于评估服务满意度的公认方法。目的报告欧洲版VSSS（VSSS-EU）的开发和可靠性研究。方法对五个欧洲参与国的精神分裂症患者的当地精神卫生服务的病情进行了评估。 VSSS-EU在每个国家的两个时间点在一个站点进行管理。在五个地点之间评估并比较了内部一致性和重测可靠性。结果合并样本中VSSS-EU总分的±±系数为0.96（95％CI0.94-0.97），范围为0.92（95％CI0.60-1.00）至0.96（95％CI 0.93-0.98）。所有站点。通过站点汇总的VSSS-EU总评分的重测可靠性为0.82（95％CI0.78-0.85）至0.73（95％CI0.6-0.86）至0.93（95％CI0.89-0.97）所有站点。结论VSSS-EU是衡量精神分裂症患者服务满意度的可靠工具，可用于比较的跨国研究项目以及整个欧洲精神卫生服务的常规临床实践。

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