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Conflict in Health Care: A Literature Review

机译:卫生保健中的冲突:文献综述

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Direct patient contact health care employees such as physicians, nurses, and technologists work in complex, stressful environments that are prone to conflict. Though some of this conflict may result in positive outcomes, much will have the opposite effect. Dysfunctional conflict has the potential to negatively affect the health care workplace on a variety of levels, including impacting the quality of patient care, employee job satisfaction, and employee wellbeing. Therefore, it would behoove hospital managers to learn to recognize the precursors to conflict in order to prevent any ill effects. The purpose of this literature review is to offer an overview of the antecedents and effects of conflict among health care workers. Both positive and negative effects of conflict are addressed. Also explored in this review are methods in which negative conflict can be adequately managed and resolved.
机译:与患者直接接触的医护人员(例如医师,护士和技术人员)在容易产生冲突的复杂压力环境中工作。尽管其中一些冲突可能会带来积极的结果,但许多冲突会产生相反的效果。功能失调的冲突有可能在各个层面上对医疗保健工作场所产生负面影响,包括影响患者护理质量,员工工作满意度和员工福祉。因此,医院管理人员应该学会识别冲突的前兆,以防止任何不良后果。这篇文献综述的目的是概述卫生保健工作者之间冲突的前​​因和影响。冲突的积极和消极影响都得到解决。本文还探讨了可以适当管理和解决负面冲突的方法。

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