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Revisiting the Role of Football Spectators’ Behavioral Intentions and its Antecedents

机译:重新探究足球观众行为意图及其前因的作用

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Football is one of the most rooted sports worldwide attracting millions of spectators, but clubs face an increasing competition of other leisure activities. Understanding how to increase spectators' behavioral intentions towards their favorite football teams is paramount for sport managers, given that a behavioral intention represents a measure of how much a person is willing to engage in a specific behavior. Thus, the purposes of this study were (1) to explain the role of spectators' behavioral intentions, and (2) to highlight its antecedents within the football context. In doing so, this study starts by providing a review of consumption-related aspects that have been associated with football spectators' behavioral intentions, such as emotions experienced during the games, service quality, team brand associations and satisfaction. Subsequently, the main findings from previous studies conducted with football spectators are highlighted and managerial implications are suggested in order to aid football clubs at providing good overall consumption experiences to their spectators, and thus contributing to increase attendance levels. Finally, future research avenues are suggested in order to expand our understanding on how to strengthen the link between football spectators and their teams, with subsequent associated benefits.
机译:足球是世界上最根深蒂固的运动之一,吸引了数百万名观众,但俱乐部面临着越来越多的其他休闲活动竞争。对于体育经理来说,了解如何增加观众对他们最喜欢的足球队的行为意图至关重要,因为行为意图代表了一个人愿意从事某种特定行为的程度。因此,本研究的目的是(1)解释观众行为意图的作用,以及(2)突出观众在足球环境中的前因。为此,本研究首先回顾了与足球观众的行为意图相关的与消费相关的方面,例如比赛期间的情绪,服务质量,球队品牌联想和满意度。随后,强调了以前与足球观众进行的研究的主要发现,并提出了管理上的建议,以帮助足球俱乐部为观众提供良好的整体消费体验,从而提高出勤率。最后,提出了未来的研究途径,以扩大我们对如何加强足球观众与其球队之间联系的理解,并带来相关的好处。

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