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Assessing PSS from a multi stakeholders’ perspective: the application of the EVA method in the airport context

机译：从多方利益相关者的角度评估PSS：EVA方法在机场中的应用

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Recent economic developments and the spread of technology are pushing companies toward the provision of complex and innovative Product-Service System (PSS). On the other side, information and communication technologies are enabling the identification of a plethora of PSSs characterized by different levels of integration among products, services and infrastructure. In this context, many companies are experimenting difficulties in selecting the proper PSS to be developed, that is the one that concurrently considers the needs of multiple stakeholders and a good engagement of them in the value creation and engineering process. This paper exploits the Engineering Value Assessment (EVA) method to support the evaluation and the assessment of PSS solutions in a B2C context where the management of multiple stakeholders’ perspectives is of utmost relevance. To demonstrate the EVA method applicability, the airport context was selected as an example of system complexity since it involves manifold actors: passengers, airport and airlines. Four different PSSs for the self-drop bag were identified and further analyzed through the EVA method in order to identify which is the best one to be adopted in the studied airport in the north of Italy considering the preferences of the three actors: the passengers, the airport and the airlines.
机译：近期的经济发展和技术的发展正推动公司朝着提供复杂和创新的产品服务系统（PSS）的方向发展。另一方面，信息和通信技术使人们能够识别大量以产品，服务和基础设施之间集成程度不同为特征的PSS。在这种情况下，许多公司都在尝试选择要开发的PSS时遇到了困难，这就是同时考虑多个利益相关者的需求以及他们在价值创造和工程过程中的良好参与的难题。本文利用工程价值评估（EVA）方法在B2C环境中支持PSS解决方案的评估和评估，在这种情况下，多个利益相关者的观点的管理至关重要。为了演示EVA方法的适用性，选择了机场环境作为系统复杂性的示例，因为它涉及多种因素：旅客，机场和航空公司。考虑到三个参与者的偏好，确定了四种不同的用于自放袋的PSS，并通过EVA方法进行了进一步分析，以确定哪种是在意大利北部研究的机场中采用的最佳PSS。机场和航空公司。

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