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首页> 外文期刊>Health SA Gesondheid : Journal of Interdisciplinary Health Sciences >Nurses’ experiences and understanding of workplace violence in a trauma and emergency department in South Africa
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Nurses’ experiences and understanding of workplace violence in a trauma and emergency department in South Africa

机译：南非创伤和急诊科护士对工作场所暴力的经验和理解

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Violence in South African society has reached epidemic levels and has permeated the walls of the workplace. The aim of the study was to gain a deeper understanding of how nurses experience and understand workplace violence perpetrated by patients, and to make recommendations to reduce this type of violence. A qualitative, exploratory and descriptive study was conducted to explore the experiences and coping mechanisms of nurses regarding workplace violence. The purposive sample comprised eight nurses working in the Trauma and Emergency Department in the Western Cape, South Africa. Thematic analysis was done of the semi-structured interviews. Four main themes and 10 categories were identified. Nurses are experiencing physical threats, verbal abuse and psychological and imminent violence on a regular basis. They tend to ‘normalise’ abusive patient behaviour because of the perception that workplace abuse ‘comes with the territory’, which resulted in under-reporting. However, perpetrators received compromised care by being avoided, ignored or given only minimal nursing care. Coping mechanisms ranged from using colleagues as sounding boards, helping out with duties, taking a smoke break and using friends and family to get it ‘off their chest’. The tolerance of non-physical violence and the absence of policies to deal with the violence, contribute to under-reporting.
机译：南非社会的暴力已经达到流行水平，并渗透到工作场所的墙壁上。该研究的目的是加深对护士如何体验和理解患者所遭受的工作场所暴力的认识，并提出减少此类暴力的建议。进行了定性，探索性和描述性研究，以探讨护士在工作场所暴力方面的经验和应对机制。目的样本包括在南非西开普省创伤和急诊科工作的八名护士。对半结构化访谈进行了主题分析。确定了四个主要主题和10个类别。护士定期遭受身体威胁，言语虐待以及心理和迫在眉睫的暴力。他们倾向于“规范化”虐待患者的行为，因为人们认为工作场所的虐待“随领土而来”，这导致了漏报。但是，肇事者由于被避免，忽视或仅给予最小限度的护理而受到折衷的护理。应对机制的范围很广，包括使用同事作为共鸣板，帮助执行职责，抽烟休息以及利用朋友和家人使它“落伍”。对非身体暴力的容忍和缺乏处理暴力行为的政策，导致报告不足。

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