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首页> 外文期刊>Journal of Hospital Administration >Level of satisfaction in patients/attendants admitted with traumatic brain injury at an advanced ER/Casualty in a Tertiary Care Teaching Hospital
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Level of satisfaction in patients/attendants admitted with traumatic brain injury at an advanced ER/Casualty in a Tertiary Care Teaching Hospital

机译：三级护理教学医院接受急诊急诊/伤亡的脑外伤患者/护理人员的满意度

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Background: The objective of the present study was to develop an instrument that could be helpful to measure the level of satisfaction with hospital services in cases of traumatic brain injuries. Methods: The present pilot study was a prospective analysis of traumatic brain injury patients. The study was approved by the institutional ethical committee. The data was collected regarding demographics, clinical presentation, management offered, complications and survival. Patient satisfaction was measured by a validated questionnaire with six domains: information, human care, comfort, visiting, intimacy, and cleanliness. The data was collected in self-administered questionnaire to measure attendants’ desires and expectations for a broad spectrum of frequently used services in a hospital. Attendants indicated their level of satisfaction by selecting responses ranging from poor=1, fair=2, good=3, very good=4 and excellent=5. Each domain was scored from excellent to poor, with higher scores indicating higher levels of patient satisfaction. Results: During the pilot study period, data for a total 86 patients was collected. The mean age was 36.81 years (Age range 6-73 years, median-35.5 years). Mean hospital stay was 9.25 days (range 2-35 days, median 6.9 days). In present study almost all the patients were brought by close relatives. Most of the patients belonged to the low socio-economic status (coolie 33/86, farmers’ 17/86). Sixty six patients made good recovery, 14 had moderate disability and 6 patients had severe disability at the time of discharge. The overall satisfaction level was classified into excellent, very good, good, average and poor. Details of the level of satisfaction and most of the time it was excellent to very good and good level of satisfaction. There were no averages or poor response. Conclusions: We believe the scores obtained from the questionnaire from present pilot study can serve as baseline against which to compare the results from future surveys.
机译：背景：本研究的目的是开发一种仪器，该仪器可用于评估颅脑外伤病例对医院服务的满意度。方法：本研究是对脑外伤患者的前瞻性分析。该研究得到机构伦理委员会的批准。收集有关人口统计学，临床表现，提供的管理，并发症和生存率的数据。通过一个经过验证的问卷调查来衡量患者满意度，该问卷涉及六个方面：信息，人文关怀，舒适度，就诊，亲密关系和清洁度。数据以自我管理的调查表的形式收集，以衡量服务员对医院广泛使用的各种服务的期望和期望。参加者通过选择从差= 1，一般= 2，好= 3，非常好= 4和优秀= 5的回答来表示他们的满意程度。每个领域的得分都从优到差，得分越高表明患者满意度越高。结果：在初步研究期间，收集了总共86例患者的数据。平均年龄为36.81岁（年龄范围为6-73岁，中位数为35.5岁）。平均住院时间为9.25天（范围2-35天，中位数6.9天）。在本研究中，几乎所有患者都是由近亲带来的。大多数患者属于低社会经济地位（苦力33/86，农民17/86）。出院时66例患者恢复良好，14例中度残疾，6例严重残疾。总体满意度分为极好，非常好，好，中等和差。满意度的详细信息以及大多数情况下，满意度都非常好。没有平均值或反应差。结论：我们认为，从当前试点研究的问卷调查中获得的分数可以作为基线，以与未来的调查结果进行比较。

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