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Alternative tools to mass production and human performance indicators in sheltered work centers of Valencian community (Spain)

机译:巴伦西亚自治区(西班牙)庇护工作中心的批量生产和绩效指标的替代工具

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Purpose: The most popular alternative systems to mass production at an academic level (lean manufacturing, agile manufacturing, flexible customization, mass customization...) share many characteristics. Our article identifies an extensive set of alternative practices to mass production; analyzes the classification of practices in categories (Flow, TQM, TPM, Customer Relations, Supplier Relations and Human Resources Practices) and analyzes the impact on several human performance indicators such as satisfaction, absenteeism, voluntary turnover, permanent contracts, knowledge, personal & social adjustment activities and integration of workers into ordinary companies. Design/methodology/approach: Survey in sheltered work centers. We use regression analysis in order to prove relations between explicative and criterion variables. Findings: The results of our research allow us to identify that human resource management and customer relationship practices have significant effects on job satisfaction, knowledge, integration into ordinary companies and personal and social adjustment. Research limitations/implications: Data came only from one industry; therefore the results would not be directly generalized to other contexts. Practical implications: Managers in Sheltered work centers can estimate the impact of the deployment of alternative tools to mass production. Originality/value: There are few papers relating lean manufacturing tools and human resources performance indicators. At the same time, there are very few research carried out in sheltered work centers context.
机译:目的:在学术水平上最流行的大规模生产替代系统(精益制造,敏捷制造,灵活定制,大规模定制...)具有许多特征。本文确定了大规模生产的一系列替代方法;分析各种实践的分类(流程,TQM,TPM,客户关系,供应商关系和人力资源实践),并分析对几个绩效指标的影响,例如满意度,旷工,自愿离职,永久合同,知识,个人和社会调整活动和将工人纳入普通公司。设计/方法/方法:在庇护工作中心进行调查。我们使用回归分析来证明解释变量和标准变量之间的关系。调查结果:我们的研究结果使我们能够确定人力资源管理和客户关系实践对工作满意度,知识,融入普通公司以及个人和社会调整具有重大影响。研究的局限性/意义:数据仅来自一个行业。因此结果不会直接推广到其他情况。实际意义:庇护工作中心的管理人员可以估计部署替代工具对批量生产的影响。原创性/价值:关于精益生产工具和人力资源绩效指标的论文很少。同时,在庇护工作中心范围内进行的研究很少。

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