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Applying mindfulness to influence the patient and care team experience

机译:应用正念影响患者和护理团队的经验

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Objective: In today’s work environment, specifically in health care, mindfulness is a personal and professional strategy to improve performance and productivity. To influence the patient and care team hospital experience through the concepts of mindfulness and perception.Methods: This was a prospective observational project completed by medical/surgical nurses using an online survey pre- and post an educational program and an aggregate score of the 5 nurse-sensitive questions on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a survey based in the United States that is mailed to patients post discharge to home to measure patient satisfaction with their hospitalization. The HCAHPS survey is a patient satisfaction survey required by the Centers for Medicare and Medicaid Services (CMS) for all hospitals in the United States. The purpose of the HCAHPS survey is to provide a standardized survey instrument and data collection methodology for measuring patients’ perspectives on their hospital care and hospital experience.Results: The aggregate nurse-sensitive HCAHPS scores increased from 85.5 to 89.8 over one month. For mindfulness, after the educational program, among the ten nurse survey questions the percentage went up as much as 0.57%.Conclusions: An educational program related to the benefits of mindfulness can positively effect nurses’ engagement in the workplace and positively increase HCAHPS scores. Continuing education on mindfulness should carry over month to month. In this research project, participants provided feedback to the researcher of feeling empowered to bring in new ideas, present different ways to grow, and tackle challenges.
机译:目标:在当今的工作环境中,尤其是在医疗保健方面,正念是提高绩效和生产力的个人和专业策略。通过正念和知觉的概念影响患者和护理团队的医院经验。方法:这是一项前瞻性观察项目,由医学/外科护士完成,使用在线问卷调查前后的教育计划以及5名护士的总分医院消费者对医疗保健提供者和系统的消费者评估(HCAHPS)调查中的一些敏感问题,该调查是基于美国的调查,该调查在出院后寄给患者,以衡量患者对住院的满意度。 HCAHPS调查是医疗保险和医疗补助中心(CMS)对美国所有医院进行的患者满意度调查。 HCAHPS调查的目的是提供一种标准化的调查工具和数据收集方法,以衡量患者对医院护理和医院经历的看法。结果:护士敏感的HCAHPS总体评分在一个月内从85.5上升到89.8。对于正念,在接受了教育计划之后,十个护士调查问题中的百分比上升了0.57%。关于正念的继续教育应该持续一个月到一个月。在此研究项目中,参与者向研究人员提供反馈,使他们感到有能力引入新想法,提出不同的成长方式并应对挑战。

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