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首页> 外文期刊>Journal of Patient Experience >Cleveland Clinic Imaging Institute’s “Commitment to Respect” and Impact on Quality of Care and Patient Satisfaction:
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Cleveland Clinic Imaging Institute’s “Commitment to Respect” and Impact on Quality of Care and Patient Satisfaction:

机译:克利夫兰诊所影像研究所的“尊重承诺”及其对护理质量和患者满意度的影响:

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摘要

Cleveland Clinic’s Imaging Institute implemented a “Commitment to Respect” initiative and survey process in March 2013 with the goal of improving communication and teamwork among employees and, in turn, improving patient satisfaction. Since the rollout of this initiative, we have worked to increase acceptance of the process, improve the survey response, and more fully incorporate results into staff development. Now that we have 4 years of annual data for analysis, we can state based on feedback from caregivers that the process has had a positive effect on relationships between radiologists and frontline clinical staff. The survey identifies behaviors that individuals were not previously aware of, allowing staff members to make changes based on this feedback. Additionally, institute leaders are able to reinforce the respectful behaviors of those scoring well and support the efforts of those whose scores need improvement. Both scenarios are reinforced through the radiologist annual performance review process.
机译:克利夫兰诊所影像研究所在2013年3月实施了“尊重他人的承诺”倡议和调查程序,旨在改善员工之间的沟通和团队合作,进而提高患者满意度。自从推出该计划以来,我们一直在努力提高对流程的接受程度,改善调查响应,并将结果更充分地纳入员工发展。现在我们有4年的年度数据需要分析,我们可以根据看护者的反馈来声明该过程对放射科医生和一线临床人员之间的关系产生了积极影响。该调查确定了个人以前不知道的行为,从而使工作人员可以根据此反馈进行更改。此外,研究所的领导者能够加强得分高者的尊重行为,并支持得分需要提高的人的努力。这两种情况都通过放射科医生的年度绩效审查过程得到了加强。

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