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首页> 外文期刊>Journal of Theoretical and Applied Information Technology >CUSTOMER KNOWLEDGE MANAGEMENT IN SOFTWARE DEVELOPMENT: A DESCRIPTIVE FIELD SURVEY
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CUSTOMER KNOWLEDGE MANAGEMENT IN SOFTWARE DEVELOPMENT: A DESCRIPTIVE FIELD SURVEY

机译：软件开发中的客户知识管理：描述性现场调查

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摘要

Customer Knowledge (CK) plays an important role in the production of high quality and innovative software products. However, there has been little comprehensive academic research on the enablers of customer-specific knowledge. Therefore, study aims to analyze Customer Knowledge Management (CKM) enablers for enterprise software development companies. Survey questionnaires were distributed to software companies and results showed that most firms focus their efforts more on Technological Infrastructure and less on Human and Organizational CKM enablers. Results demonstrated low positive percent ratings for Human Antecedents (Individual Competences & Skills) and Organizational enablers (Customer Involvement, CKM Strategy Development and Training). This study contributes to the CKM domain by revealing essential elements that better enable enterprise software development firms to enhance software quality and produce innovative products. The author recommends that software companies place greater emphasis on Human and Organizational enablers for the successful implementation of CKM strategies.
机译：客户知识（CK）在生产高质量和创新软件产品中起着重要作用。但是，关于特定于客户的知识的促成因素的学术研究很少。因此，本研究旨在分析企业软件开发公司的客户知识管理（CKM）支持因素。调查问卷已分发给软件公司，结果表明，大多数公司将精力更多地放在技术基础架构上，而不是人力和组织CKM支持者。结果表明，人类先行经验（个人能力和技能）和组织支持因素（客户参与度，CKM战略制定和培训）的积极率较低。这项研究通过揭示使企业软件开发公司更好地提高软件质量和生产创新产品的基本要素，为CKM领域做出了贡献。作者建议软件公司更加重视人员和组织支持因素，以成功实施CKM策略。

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