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The impact of story: measuring the impact of story for organisational change

机译：故事的影响：衡量故事对组织变革的影响

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PurposeThe role of dialogue has recently been identified as being important in generating impact in organisations, but the purposeful use of narrative or story-based approaches to effect organisational change and service improvement is still relatively innovative. The purpose of this paper is to document and examine two projects in health and social care settings which aim to generate organisational development and service improvement.Design/methodology/approachThe paper evaluates and compares two case studies of story-based organisational development and service improvement projects in the UK. This involved developing an appropriate evaluation framework and assessing the impacts in each case using semi-structured interviews and thematic content analysis.FindingsThis paper reports the diversity of impacts and outcomes that were generated by the projects. Specifically, it is argued that there is a strong indication that story-based projects best achieve their objectives when clearly linked to key organisational strategic drivers or pathways, as evidenced by robust evaluation.Practical implicationsThis paper recommends that researchers and practitioners, working with story-based methods, design credible and robust evaluative practices, in order to evidence how their work supports organisations to meet current sector challenges. The paper recommends a flexible evaluation framework for evaluating story-based projects in the workplace.Originality/valueThis paper offers new evidence and insight into the impacts and outcomes of using story-based approaches, and a new evaluation framework for these sorts of projects.
机译：目的最近发现对话的作用对于在组织中产生影响很重要，但是有目的地使用叙事或基于故事的方法来实现组织变革和服务改善仍然相对创新。本文的目的是记录和检查两个旨在促进组织发展和服务改善的医疗和社会护理环境项目。设计/方法论/方法本文评估并比较了基于故事的组织发展和服务改善项目的两个案例研究在英国。这涉及开发适当的评估框架，并使用半结构化访谈和主题内容分析来评估每种情况下的影响。结果本文报告了项目所产生的影响和结果的多样性。具体来说，有人认为有充分的迹象表明，基于故事的项目如果与关键的组织战略驱动因素或途径明确相关，则可以最好地实现其目标，如强有力的评估所证明的那样。实践意义本文建议研究人员和从业者与故事一起工作-基于方法，设计可靠和强大的评估实践，以证明其工作如何支持组织应对当前部门的挑战。本文提出了一个灵活的评估框架，用于评估工作场所中基于故事的项目。原创性/价值本文为使用基于故事的方法的影响和结果提供了新的证据和见识，并为此类项目提供了新的评估框架。

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