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首页> 外文期刊>MATEC Web of Conferences >Facilities Management Service Delivery in Public and Private High Rise Residential Buildings in Nigeria: A case study of Eko Court Complex and Niger Towers
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Facilities Management Service Delivery in Public and Private High Rise Residential Buildings in Nigeria: A case study of Eko Court Complex and Niger Towers

机译：尼日利亚公共和私人高层住宅建筑物中的设施管理服务交付：以Eko Court综合大楼和Niger Towers为例

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This study assessed and compared the delivery of Facilities Management (FM) services in public and private high rise residential buildings in Lagos, Nigeria. While some facilities or services may not be available in some public estates, the efficiency of the available ones is inadequate in comparison with the adequacy and efficiency of services provided in private estates. The objectives set for the study include identification of services that are provided in the case studies, service delivery method, and an assessment of the residents’ satisfaction of the services. This study adopted questionnaire survey for collection of data. 127 questionnaires were distributed to the residents of the case studies and 93 were returned. Three of which were discarded for incompleteness, thus 90 were analysed. The study found that most but not all of the facilities services expected in high rise buildings are available in the case studies and the services are outsourced under a standard Service Level Agreement. The service delivery in private high rise residential building is better than the public residential high rise buildings as revealed by the study. The study recommends improved standardization of services, customized services and meeting customer’s expectation for improved service delivery.
机译：这项研究评估并比较了尼日利亚拉各斯的公共和私人高层住宅建筑物中设施管理（FM）服务的提供。虽然某些公共场所可能无法提供某些设施或服务，但与私人场所所提供的服务的充分性和效率相比，可用设施或服务的效率不足。研究的目标包括确定案例研究中提供的服务，服务提供方法以及对居民对服务满意度的评估。本研究采用问卷调查法收集数据。向案例研究的居民分发了127份问卷，并归还了93份。由于不完整而丢弃了其中的三个，因此分析了90个。该研究发现，案例研究中提供了高层建筑中预期的大多数但不是全部设施服务，并且根据标准服务水平协议将服务外包。研究显示，私人高层住宅的服务交付要好于公共高层住宅。该研究建议改善服务的标准化，定制服务，并满足客户对改善服务交付的期望。

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