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Impacts of the Technological Change Introduced by Smart Energy Metering in the Legal Department of an Electricity Utility

机译：智能电能计量技术对电力公司法务部门的影响

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Even though intelligent measurements of energy consumption is envisioned by electric utilities as a strategic communication network to create transparency and efficiency in the operation of the energy industry, the transition from traditional to state-of-the-art technologies have induced a significant impact in the legal department of the utilities. Not straightforwardly understood by consumers unfamiliar with the updated innovative technologies, surprisingly, the modernization of the sector has generated complaints and legal processes that are everyday filed in the legal departments of the utilities. In connection with a project developed under the framework of the regulated ANEEL R&D Program (sponsored by the Brazilian Regulatory Agency responsible for controlling the electrical sector), a study was developed (i) to evaluate the litigation impact caused by the replacement of electromechanical to electronic meters and (ii) to estimate the additional operational costs generated by the introduction of smart metering technology. Making use of the time series methodology, forecasting univariate models, exponential smoothing, and dynamic regression, a case study was developed based on real data made available by an electricity utility operating in Brazil. Results of the work confirm the applicability of the dynamic regression model proposed that allowed an estimation of the impact of the new measurement technology introduced on the amount of input processes named billing complaint on the overall general mass litigation handled by the Legal Department of the utility.
机译：尽管电力公司将能耗的智能测量视为一种战略通信网络，以提高能源行业的运营透明度和效率，但从传统技术向最先进技术的过渡已对能源消耗产生了重大影响。公用事业的法律部门。不熟悉更新的创新技术的消费者并不能直接理解，令人惊讶的是，该行业的现代化每天都在公用事业的法律部门提出投诉和法律程序。与在受监管的ANEEL R＆D计划（由负责控制电气部门的巴西监管局赞助）框架下开发的项目相关，已开展了一项研究（i）评估由机电产品向电子产品的替换所引起的诉讼影响电表;（ii）估算由于引入智能电表技术而产生的额外运营成本。利用时间序列方法，预测单变量模型，指数平滑和动态回归，基于巴西一家电力公司提供的真实数据开发了一个案例研究。工作结果证实了所建议的动态回归模型的适用性，该模型允许估算引入的新测量技术对公用事业法务部门处理的整体计费流程（称为计费投诉）的输入过程的影响。

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