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首页> 外文期刊>Journal of Clinical and Diagnostic Research >Effective Factors on Patients? Satisfaction with Emergency Care Services using Factor Analysis: A Cross Sectional Study
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Effective Factors on Patients? Satisfaction with Emergency Care Services using Factor Analysis: A Cross Sectional Study

机译：对患者有效的因素？使用因素分析对急诊服务的满意度：一项横断面研究

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Introduction: Due to certain physical and psychological conditions of patients in emergency wards, pay attention to the effective factors on Patients? satisfaction is an essential issue in modern medicine. The aim of the present study was to investigate the effective factors on Patients? satisfaction with emergency medical services.Materials and Methods: A cross-sectional survey was carried out from November to December 2010. The study sample consisted of 100 patients hospitalized in the emergency wards of Imam and Mustafa Hospitals in Ilam- Iran. Subjects were selected through simple random sampling method. Data gathered using questioner. The questioner validity was obtained using the content validity. Reliability of questionnaire was checked using Cronbach a coefficient. To find the most important factors affecting patient satisfaction, factorial analysis technique was used.Result: Exploratory factor analysis showed that the Patients? satisfaction is composed of six factors, including: satisfaction of physicians, nursing staff, the presence of students, the method of reception and discharge, deciding to cure and knowing the position of the therapist. Base on the results of the factorial analysis, the most important aspect of satisfaction was the satisfaction of physicians. The results revealed significant relationships between the occurrence time and the satisfaction of physician (r = 0.23, p=0.027), the number of visits and the satisfaction of physician (r =0.27, p=0.01), the time of visits and the satisfaction of physician (p= 0.016), also between occurrence time and the number of visit (r = 0.36, p=0.001).Conclusion: Physicians and nurses actions and decision making are the major affecting factors satisfaction in emergency patients. Thus improving the quality of these factors will improve the quality of emergency services for patients.
机译：简介：由于急诊病房中某些患者的身心状况，应注意对患者有效的因素吗？满意度是现代医学中必不可少的问题。本研究的目的是调查对患者有效的因素？材料和方法：从2010年11月至2010年12月进行了横断面调查。研究样本包括100名在伊拉姆伊朗伊玛目和穆斯塔法医院急诊室住院的患者。通过简单的随机抽样方法选择受试者。使用发问者收集的数据。使用内容有效性获得发问者有效性。使用Cronbach a系数检查问卷的可靠性。为了找到影响患者满意度的最重要因素，采用了因子分析技术。结果：探索性因素分析显示患者？满意度由六个因素组成，包括：医师，护理人员的满意度，学生的在场情况，接受和出院的方式，决定治愈的方式以及了解治疗师的位置。根据析因分析的结果，满意度的最重要方面是医师的满意度。结果显示发生时间与医师满意度（r = 0.23，p = 0.027），就诊次数和医师满意度（r = 0.27，p = 0.01），就诊时间和满意度之间存在显着关系。结论：在急诊患者中，医师和护士的行动和决策是影响患者满意度的主要因素（p = 0.016），也包括发生时间与就诊次数之间的相关性（r = 0.36，p = 0.001）。因此，改善这些因素的质量将提高患者急诊服务的质量。

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