...
  • 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Journal of Clinical and Diagnostic Research >Evaluation of the Quality of the Pregnancy Care from the Perspective of Service Recipients using the SERVQUAL Model
【24h】

Evaluation of the Quality of the Pregnancy Care from the Perspective of Service Recipients using the SERVQUAL Model

机译：使用SERVQUAL模型从服务对象的角度评估怀孕护理的质量

获取原文
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Now-a-days, pregnancy care is considered as one of the main public health focus. Pregnancy care plays an important role in the health of the mother, the newborn and the family. Therefore, efforts to evaluate the quality of care are necessary for encouraging the policymakers to create an effective program for improving the quality of health services.Aim: To determine the quality of pregnancy care from the perspective of service recipients using the SERVQUAL model in comprehensive health centers of Sanandaj of, Iran in 2018.Materials and Methods: This descriptive-analytic study was conducted on 384 pregnant women who were referred to the comprehensive health centers of Sanandaj for receiving pregnancy care. Population sampling was done based on the classification method. Data collection was performed by the standard SERVQUAL questionnaire, which measures the quality gap in five dimensions of the service (sensibility, reliability, assurance, responsibility, and empathy) using 22 questions. Data were analysed by SPSS-23 software using descriptive statistics, ANOVA, and t-tests.Results: In all five dimensions of the quality of services provided (sensibility, reliability, responsibility, assurance, and empathy), there was a negative quality gap. The highest mean quality gap was in the reliability dimension (-1.84) and the lowest mean gap was seen in the empathy dimension (-1.49).Conclusion: Data analysis showed that in all five dimensions of the quality of services, the expectation level of service recipients was beyond the level of their perceptions, and the quality improvement in the various aspects seems to be necessary.
机译：如今，怀孕护理已被视为主要的公共卫生重点之一。孕期保健对母亲，新生儿和家庭的健康起着重要作用。因此，必须评估护理质量，以鼓励政策制定者制定有效的计划以提高卫生服务质量。目标：使用SERVQUAL模型从接受服务者的角度确定妊娠护理质量材料和方法：本描述性研究是针对384名孕妇进行的描述性分析研究，这些孕妇被转介到Sanandaj的综合保健中心接受妊娠护理。根据分类方法进行人口抽样。数据收集是通过标准的SERVQUAL调查表进行的，该调查表使用22个问题在服务的五个维度（敏感性，可靠性，保证性，责任感和同情心）中衡量了质量差距。结果使用SPSS-23软件通过描述性统计，ANOVA和t检验对数据进行了分析。结果：在所提供服务质量的所有五个维度（敏感性，可靠性，责任感，保证和同情心）中，都有一个负质量差距。平均质量差距最高的是可靠性维度（-1.84），而最低的平均差距是在同情维度（-1.49）。结论：数据分析表明，在服务质量的所有五个维度中，服务接受者的期望水平超出了他们的认知水平，并且各个方面的质量改进似乎是必要的。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号