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首页> 外文期刊>BMC Medical Informatics and Decision Making >What matters to me – a web-based preference elicitation tool for clients in long-term care: a user-centred design
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What matters to me – a web-based preference elicitation tool for clients in long-term care: a user-centred design

机译：对我来说至关重要 - 长期护理中的客户的基于网络的偏好赋予工具：以用户为中心的设计

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During the process of decision-making for long-term care, clients are often dependent on informal support and available information about quality ratings of care services. However, clients do not take ratings into account when considering preferred care, and need assistance to understand their preferences. A tool to elicit preferences for long-term care could be beneficial. Therefore, the aim of this qualitative descriptive study is to understand the user requirements and develop a web-based preference elicitation tool for clients in need of long-term care. We applied a user-centred design in which end-users influence the development of the tool. The included end-users were clients, relatives, and healthcare professionals. Data collection took place between November 2017 and March 2018 by means of meetings with the development team consisting of four users, walkthrough interviews with 21 individual users, video-audio recordings, field notes, and observations during the use of the tool. Data were collected during three phases of iteration: Look and feel, Navigation, and Content. A deductive and inductive content analysis approach was used for data analysis. The layout was considered accessible and easy during the Look and feel phase, and users asked for neutral images. Users found navigation easy, and expressed the need for concise and shorter text blocks. Users reached consensus about the categories of preferences, wished to adjust the content with propositions about well-being, and discussed linguistic difficulties. By incorporating the requirements of end-users, the user-centred design proved to be useful in progressing from the prototype to the finalized tool ‘What matters to me’. This tool may assist the elicitation of client’s preferences in their search for long-term care.
机译：在长期护理的决策过程中，客户往往依赖非正式的支持和有关护理服务质量评级的可用信息。但是，在考虑首选护理时，客户不会考虑评级，并需要帮助以了解他们的偏好。引出长期护理偏好的工具可能是有益的。因此，这种定性描述性研究的目的是了解用户需求，并为需要长期护理的客户开发基于网络的偏好素质精英工具。我们应用了一个以用户为中心的设计，其中最终用户会影响工具的开发。包含的最终用户是客户，亲戚和医疗保健专业人员。数据收集于2017年11月至2018年3月，通过与四个用户组成的开发团队的会议，参观了21个个人用户，视频音频录制，现场备注和使用工具的观察。在迭代的三个阶段收集数据：外观和感觉，导航和内容。用于数据分析的演绎和归纳内容分析方法。在外观和感受阶段，在外观和感受期间，布局被认为是可访问的，并且用户要求中性图像。用户发现导航容易，并表示需要简洁和更短的文本块。用户达成了关于偏好类别的共识，并希望以关于福祉的命题调整内容，并讨论语言困难。通过纳入最终用户的要求，以用户为中心的设计被证明是有用的，以便从原型进入最终工具'对我有什么事。此工具可以帮助客户偏好于他们寻找长期护理。

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