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首页> 外文期刊>First Monday >Journalists as end-users: Quality management principles applied to the design process of news automation
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Journalists as end-users: Quality management principles applied to the design process of news automation

机译：记者作为最终用户：质量管理原则应用于新闻自动化的设计过程

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摘要

ISO 9000 refers to a family of three standards related to quality management. It defines the concept of quality as the features and characteristics of a product, a process, or a service that bears on its ability to satisfy needs explicitly or implicitly expressed. Standards provide guidance and tools to ensure that products or services will meet users’ requirements. It means that quality must be consistently improved and that risks must be evaluated to be anticipated. The seven principles of the ISO 9000 are here examined through the lenses of a case study conducted within a Belgian newsroom, where an automated news system was developed to support the daily routines of financial journalists. As end-users, they have been actively involved within the design process, which can be considered as the first form of use.
机译：ISO 9000是指与质量管理有关的三个标准。它将质量的概念定义为产品的特征和特征，一个过程或在其明确或隐含地表达的需要满足需求的能力。标准提供指导和工具，以确保产品或服务会满足用户的要求。这意味着必须始终如一地改善质量，并且必须预期风险。 ISO 9000的七个原则在这里通过比利时新闻室内进行的案例研究的镜片进行检查，其中开发了自动新闻系统以支持金融记者的日常生活。作为最终用户，他们已经积极参与设计过程，可以被视为第一种使用形式。

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