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Efficiency investigation and optimization of contract management business processes in a workwear rental and laundry service company

机译：工作服租赁服务公司合同管理业务流程的效率调查与优化

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The paper presents business processes business process models in the area of contract management in a workwear rental and laundry service company. The presented diagrams are the result of the analytical work performed by the multidisciplinary team of experts. The team consists of IT specialist, subject-matter experts and employees of the rental company. Business models presented in the article are described in accordance with the assumptions of BPMN (Business Process Model and Notation).The models of the rental company’s activities were created in the ARIS software environment, where the simulation of all necessary operations was carried out. As the result of simulation experiments a number of interesting parameters were obtained. There is no possibility to obtain these parameters in the static analysis of a business process. They can be only determined by the dynamic analysis. A sample results show the frequency of various significant events, accumulated time corresponding to activities performance, number of actions being performed by different people, overall working time for employees, the degree of the human factor use, and the global cost connected with different activities. The following process models have been developed, simulated and optimized: Release of an employee, Locker room change request, Clothing size change request for an employee, Cabinet location change request, Clothing sets amount change request, Personal data change, Employment process, Registration of the own clothing for an employee, New cabinet order, New set of keys set up, Transfer of an employee, Clothing repair request.
机译：本文介绍了业务流程在工程租赁和洗衣服务公司的合同管理领域业务流程模型。所提出的图是由多学科专家团队执行的分析工作的结果。该团队由其专家，主题专家和租赁公司的雇员组成。根据BPMN（业务流程模型和符号）的假设描述了文章中呈现的商业模式。租赁公司活动的模式是在ARIS软件环境中创建的，其中进行了所有必要的操作的模拟。由于仿真实验结果，获得了许多有趣的参数。在业务流程的静态分析中，无法获得这些参数。它们只能由动态分析决定。样品结果显示各种重要事件的频率，对应于活动性能的累积时间，不同人员执行的行动数量，员工的整体工作时间，人为因子使用程度以及与不同活动相关的全球成本。开发了以下过程模型，模拟和优化：员工发布，储物柜室更改请求，服装尺寸变更请求员工，机柜位置变更请求，服装集金额更改请求，个人数据变更，就业过程，注册自己服装为员工，新内阁订单，新一套钥匙设置，转移员工，服装维修要求。

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