The aim of this paper is to shed some light on how such factors could help build a strong knowledge management system base through exploring the previous research on the subject and comparing different practical cases. Project business support knowledge management departments through number of critical success factors. The significance of strategy formulation, presence of an appropriate and encouraging cultural environment, knowledge sharing and creation, innovation and other factors are extensively covered in previous academic research and practical studies. Despite of this extensive research and useful findings, there is not enough studies that explore proper linkages between technological advancements and the decision making process and the need for expanding the role of knowledge management departments in terms of investing in IT assets. In addition, the previous literature on the subject lacks studies about rationalizing the use of knowledge tools and how such rationalization be supportive of knowledge management departments in some way or another.
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