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首页> 外文期刊>Journal of Theoretical and Applied Information Technology >THE ROLE OF E-TRUST IN ACHIEVING E-LOYALTY: AN EXPLORATORY STUDY ON JORDANIAN CUSTOMERS USING SHOPPING WEBSITES
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THE ROLE OF E-TRUST IN ACHIEVING E-LOYALTY: AN EXPLORATORY STUDY ON JORDANIAN CUSTOMERS USING SHOPPING WEBSITES

机译:电子信任在实现电子忠诚度方面的作用:利用购物网站对约旦客户的探索性研究

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This study aimed to identify the state of electronic trust and its impact on electronic loyalty in the Hashemite Kingdom of Jordan. The study population consisted of Jordanian customers using shopping websites and utilized a questionnaire that was developed based on prior research and managed electronically to collect data. A convenience sample consisting of 386 individuals was used and the data was analyzed using SPSS and PLS techniques. The major findings revealed that there is a significant impact of e-trust dimensions(Credibility, Integrity and Orientation to Resolve Problems) on e-loyalty to shopping websites in the Jordanian context. The study additionally provides a list of recommendations for online retailers, such as offering precise and sufficient information on their websites and imploring the Jordanian Government to implement deterrent laws against the exploitation of customers using e-selling sites.
机译:本研究旨在识别电子信任的状态及其对约旦哈希莫特王国电子忠诚度的影响。研究人口由使用购物网站的约旦客户组成,并利用了基于先前研究开发的问卷,并以电子方式管理收集数据。使用由386个个体组成的便利性样品,并使用SPSS和PLS技术进行分析数据。主要发现表明,电子信任维度(可信度,诚信和方向来解决问题)对Jordanian背景中的购物网站的忠诚度存在重大影响。该研究还为在线零售商提供了一份关于在线零售商的建议,例如在其网站上提供精确和充分的信息,并抵消约旦政府利用电子销售网站剥削客户的威慑法律。

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