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Daily Dynamics of Teachers’ Organizational Citizenship Behavior: Social and Emotional Antecedents and Outcomes

机译:教师组织公民行为的日常动态:社会和情感的前一种和结果

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Organizational citizenship behavior (OCB) is considered vital for organizations’ performance, and there is notable interest in factors that foster it. However, recent research has questioned the absolute positivity of OCB and pointed to its understudied possible adverse effects (e.g., on employees’ well-being). The present research aims to shed light on these issues by exploring the daily dynamics of employees’ social and emotional work lives’ interplay with their OCB. Specifically, the research focuses on teachers, whose job enables notable OCB and whose performance is profoundly affected by it. Based on the literature linking work relationships and emotional experiences with OCB, we examined the interplay between teachers’ OCB and their daily perceived supervisor and colleague support, and daily positive and negative emotional experiences. Sixty teachers completed self-report questionnaires of the research variables every day for twelve workdays. Results indicated significant associations of daily supervisor support and negative emotions with increased OCB on the following day, links of daily positive emotions with decreased OCB on the following day, and associations of daily OCB with increased negative emotions on the following day. These findings point to daily processes that may underly longer-term effects of OCB (such as burnout), including a potential downward spiral of negative emotions that seem to result from OCB and reinforce it.
机译:组织公民行为(OCB)被认为对组织的表现至关重要,对促进它的因素有显着兴趣。然而,最近的研究质疑OCB的绝对积极性,并指出了其被认为可能的不利影响(例如,员工福祉)。本研究旨在通过探索员工社会和情感工作生活的日常动态与其OCB相互作用来阐明这些问题。具体来说,该研究侧重于教师,其工作能够令人着项的OCB,其表现对其深受影响。基于与OCB联系的文献与工作关系和情感经验相关,我们研究了教师OCB与日常感知主管和同事支持之间的相互作用,以及日常积极和负面情绪体验。六十名教师每天完成研究变量的自我报告问卷,这是十二个工作日。结果表明,第二天中,每日监督支持和负面情绪增加,日常阳性情绪的链接在第二天下降,每日阳性情绪减少,第二天的日常oCB的关联与日常情绪增加。这些发现点指向OCB(如倦怠)的日常流程,包括似乎导致OCB并加强它的负面情绪的潜在向下螺旋。

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