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Patients' satisfaction with emergency care services in a University Teaching Hospital in South-West, Nigeria

机译：尼日利亚西南部大学教学院急诊护理服务的患者满意

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BackgroundPatient satisfaction is a measure of the extent to which patients are contented with the health care they received from their health care provider.ObjectiveThe goal of this study was to measure the satisfaction of patients admitted to the Emergency Centre and to determine the factors affecting the satisfaction.MethodA cross-sectional study was conducted over four months among patients admitted into the Emergency Centre of the hospital. Systematic sampling method was used by trained personnel who collected the data from the participants using a pre-tested structured questionnaire.ResultOut of 199 patients that participated, 51.3% rated the reception at the Emergency Centre as very good while the speed of pain control was rated as excellent by only 9.0% of the participants. The time to surgical intervention was rated very good and excellent by 57.3% and 9.5% respectively. Comparable value was obtained by both nurses and doctors on the overall attitude across the 5 scoring domains. Overall, 90.5% of participants were satisfied with the services and experiences at the Emergency Centre of the hospital, however, suggested areas of improvement include employment of more staff by 51.8%, provision of more equipment by 41.2%, and 27.6% requested for availability of more facilities.ConclusionA high percentage of the patients were satisfied with the overall service in our Emergency Centre while some other areas require improvement.
机译：BackgroundPatient满意是对哪些患者满足于他们从这项研究中他们的卫生保健provider.ObjectiveThe目标收到的医疗程度的度量是测量病人住进了急救中心的满意度，并确定影响满意度的因素.Methoda横断面研究在入院急诊中心的患者中进行了四个月。使用使用的199例患者是参加一个预测试结构questionnaire.ResultOut谁收集了参与者的数据受训人员系统抽样方法，51.3％的额定在急救中心接待，非常好，而被评为疼痛控制的速度只有9.0％的参与者。手术干预的时间分别被评为非常好，优异率分别为57.3％和9.5％。护士和医生在5个得分域中的整体态度获得了可比的价值。总体而言，参与者的90.5％，满意在医院的急救中心的服务和体验，但是，改进的建议范围包括多个工作人员的就业由51.8％，41.2％，提供更多的设备，而27.6％要求的可用性更多设施.Clusivea高比例的患者对我们的急诊中心的整体服务感到满意，而其他一些领域需要改进。

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